Elite Bridal UK Reviews Summary

Category: Bridal shop

Address: 2, Ashley Industrial Estate, Carr Wood Rd, Castleford WF10 4SR, United Kingdom

Phone: +441977519303

Rating: 4.6
based on 150 reviews.

Customer Service

Pros:

  • "Absolutely fantastic staff made me feel very welcome and comfortable."
  • "The lady who helped me was just lovely, she really calmed me and made me feel relaxed."
  • "Lindsay could not have done enough for us! She gave us free reign to choose dresses as well as recommending styles to try."
  • "Iona... was amazing, kind, friendly, knowledgeable, supportive."
  • "Lindsey who couldn't do enough for us, she was so dedicated in finding the right dress."
  • "The lady couldn't do enough. And Amy picked a dress! It's a lovely place."
  • "The assistant was fabulously helpful and knowledgeable."

Cons:

  • "Not obvious that an appointment is needed."
  • "The assistant came across as disinterested."
  • "The staff are rude amd just not helpfully at all!!"
  • "I wouldn’t recommend anyone come to this shop, the staff were rude and unhelpful, the seamstress was equally as rude."
  • "It is by far the worst customer service I have experienced from a company, a particular member of staff was outright rude, dismissive and completely lacked empathy for an upset, stressed bride."
  • "I was very nervous and not put at ease."
  • "Don’t bother, find somewhere else for the magical bridal experience because you sure as hell won’t get it here."

Dress Selection & Quality

Pros:

  • "They have so many dresses in all different styles and sizes."
  • "The selection of dresses is incredible, and all at a really great value."
  • "All the dresses I tried on were beautiful, high quality & just amazing."
  • "The shop has such a vast range of dresses to suit all body types and the prices are really good!"
  • "Visited the Castleford Store... lots of variety of different styles of dresses all beautiful too."
  • "They stock so many sizes and so many designs."
  • "Would definitely recommend this store to any bride looking for her perfect dress and accessories."

Cons:

  • "Dresses felt cheap and without enough boning and support or structure inside."
  • "However, we went looking for bridesmaids dresses. Was extremely disappointed to find shop only have 5 different style dresses available."
  • "Was extremely disappointed to find shop only have 5 different style dresses available."
  • "The bridesmaid gowns was horrendous."
  • "There isn't a huge variety of dresses to try on."
  • "It's a shame that all the sizes in the style and colours we liked weren't available."
  • "The promised huge selection of styles in larger sizes was not fulfilled."

Value & Experience

Pros:

  • "I chose the 1st dress I tried on... very pleased with my purchase and good value for money."
  • "Prices ok for any budget. Good quality."
  • "Fabulous!! How easy the whole experience was."
  • "Many, many thanks for another wonderful experience with you πŸ–€"
  • "What a great experience at the Castleford outlet!"
  • "Thankyou elite for a wonderful experience & a beautiful dress."
  • "Both experiences were great, wide range of gowns, with service that truly makes you feel like you are making the right choice."

Cons:

  • "Ruined a lovely day."
  • "Went to look at bridesmaids dresses…what a waste of time."
  • "Tried another bridal shop but came away feeling deflated."
  • "The terms & conditions they make you sign when you order a dress are completely irrelevant as they do not practice them nor do they acknowledge their obligation to the consumer rights act 2015."
  • "My brother in law went back 4 days later to collect as he was in the area and was told he had to pay a further Β£20 for a dress bag."
  • "Felt like an inconvenience, I didn't feel pretty."
  • "So disappointed with the experience in the shop."

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