The Brace Orthodontic Practice | London Orthodontist Reviews Summary

Treatment and Results

Pros:

• "I had Invisalign done with The Brace Practice and I’m super happy with the results."
• "The overall experience was very good, from start to finish."
• "After conducting thorough research and consulting with several dentists, I opted for The Brace to start my treatment, and the results have been nothing short of amazing!"
• "The Brace have been brilliant. I recently finished my Invisalign treatment - which took around 18 months. The changes to my teeth have been incredible."
• "The results were better and faster than expected!"
• "My bite is perfectly aligned now, and I am thrilled with the outcome."
• "I was told I’d need a very invasive jaw surgery to fix my jaw issues and achieve the smile I wanted but The Brace managed to fix all my issues and give me the most perfect smile just through Invisalign."
• "The only clinic that said I will not need any teeth extraction."
• "The treatment took less than a year and a half and the results are amazing."
• "They were able to use a combination of Invisalign and fixed braces to treat me when other clinics told me that Invisalign would not be possible."

Cons:

• "Very disappointed experience. The consultant I met was extremely impatient and rude. I haven’t sat down for five minutes but she’d already wanted me to leave."
• "It did take a bit longer than expected (over 2 years) to get right but I was grateful that Dr Hasnaini listened to my concerns about how my teeth were looking and continued the treatment plan until I was happy with them."
• "Sometimes you feel like no improvement is taking place but they can see it on the scans as they are the professionals."
• "First of all, I was given unclear information about the estimated duration of the treatment with Invisalign."
• "This is now month #28 of the treatment that I had been told was planned to last 15 months, then 18, then whatever…"
• "He also suggested ending my treatment prematurely, saying that the result was “fantastic” even though the treatment was clearly not completed."
• "The only reason I'm taking off a star is I would've liked to know more details in advance about the process of taking off my braces and my retainer options."
• "And when having my braces removed a piece of wire nearly went down my throat."

Technology and Monitoring

Pros:

• "The digital scan box they use meant I could easily continue treatment while abroad on holiday etc which was super helpful and convenient."
• "With the help of the dental monitoring app I am able to send my scans across and communicate with the team with ease!"
• "Being able to take and send scans from home resulting in only going in for appointments when needed made it so much easier."
• "One of the biggest reasons why I chose this clinic was the mobile app which means that my progress can be monitored remotely."
• "It was great to be able to scan my teeth with the app rather than have to go in all the time (especially during lockdown)."
• "The virtual scan means you don’t have to visit in person which is another added bonus, especially during the pandemic where we were working from home."
• "And I am so lucky that the Brace team have been using Dental Monitoring app to scan teeth for invisalign treatment, which was started before the pandemic, so I don't need to physically visit the clinic during the pandemic for the routine checks."

Cons:

• "One downside is that although the online monitoring tool has worked fine, I would appreciate it if I can have more face-to-face contact with the orthodontist to have a more human touch."

Staff and Service

Pros:

• "All the staff at this practice are helpful and friendly."
• "You can tell they have a dedicated team and try to create the best experience for you."
• "All of the clinical team from Dr Hasnaini, to the hygienist, to the nurses are so professional and attentive."
• "From start to finish, the Brace have been helpful, professional and open to any questions."
• "All the staff at the brace were very professional, my appointments were on time, and my queries were promptly answered."
• "Dr Hasnaini was always present on my appointments to ensure that the treatment goes as per the given plan."
• "Every step of the process was accurate and very well explained to me."
• "The staff are professional as well as friendly which made my experience a lot more enjoyable."
• "Dr Hasnaini, Benji and the whole team were also always happy to answer the many questions I had throughout my treatment."

Cons:

• "Very disappointed experience. If there is something that you couldn’t guarantee, I completely understand. But your staff’s attitude was extremely rude and arrogant."
• "NO CUSTOMER SERVICE AT ALL."
• "The situation was already frustrating, but it was mainly Dr Hasnaini’s conduct during that appointment that made me lodge a complaint with the GDC."
• "I’ve given 4 rather than 5 stars as there were regular frustrations around trying to book a convenient appointment when you work full time."

Convenience and Flexibility

Pros:

• "Dr H was very accommodating to my extended travels and treated me remotely for about a year."
• "The subscription-like payment method is super convenient as you don't have to pay the whole amount in advance."
• "In the meantime I moved to Leeds and they removed the metallic braces and used retainers to accommodate the last few months of treatment as coming in for adjustments was a long way."

Pricing and Value

Pros:

• "The overall price is great."
• "Good value too given the use of DentalMonitoring."
• "In person contact mainly at the start of your process to get scanned and everything, and at the end to make sure everything is alright and if you wanted to change anything (free of charge!"
• "I’m glad I did, I am much happier with my smile and it didn’t cost an arm and a leg."

Cons:

• "The reason I am giving 3 stars is because I think it is pricey."