Al-Hidaayah Travel Ltd Reviews Summary

Organization and Planning

Pros:

• "A highly organised group led by Br Jaffer & Sheikh Wajid."
• "Traveling with Al-Hidaayah was one of the best decisions we made."
• "Brother Jaffer went above and beyond to make sure everyone’s needs were met."
• "Everything was executed perfectly and Brother Jaffer went above and beyond."
• "Al-Hidaayah executed a very meticulously planned Umrah trip."
• "The communication was phenomenal, no question of ours or the group as a whole was left unanswered."
• "Meticulously planned and organised, from the itinerary to communications and paperwork."
• "The logistical organisation and support was impeccable."

Cons:

• "During Hajj, facilities at Mina, Muzdalifah & Arafah was excellent.. However, I am very disappointed with our guide Dr Zia."
• "Extremely poor services. Guides were totally on different planets. Poor transportation."

Knowledge and Guidance

Pros:

• "The lectures from the Shaikhs were extremely useful and the guides were always there to assist."
• "Having traveled to the holy lands previously with other agencies Al-Hidayah definitely stood out with their excellent service."
• "We have gained so much knowledge from them that we didn't already know."
• "Having Sh. Mustafa on our trip was incredible, a very knowledgeable individual."
• "The Sheikh was very kind and knowledgeable about the history of Islam."
• "A group was made whereby everyone was kept updated well in advance of any updates."
• "I must also mention all the wonderful people who were part of the group."
• "Though me and my parents have been before, this has been the first time attending in the midst of the pandemic."

Cons:

• "Flight was long and the group was a bit scattered at the airport."
• "The ziarath trip could have been improved a bit."

Accommodation and Facilities

Pros:

• "The hotels were in prime locations and the ziyarat trips were fantastic."
• "Accommodation in both Makkah and Madinah were walking distance of the Harams."
• "Hotels were of an extremely high quality."
• "The 2 hour train journey from Makkah to Madinah felt like a breeze."
• "5 star Hotel accommodation, on the doorsteps of the Haram in both Makkah & Madinah."
• "Excellent accommodations and the location of the hotel are great."
• "All the facilities in Mina, Muzdulfah and Arafaat were superb."
• "Both 5 star hotels were well chosen, luxurious and importantly close to both harams."

Cons:

• "I was not too much happy with the food in Mina but it was still OK."

Customer Service

Pros:

• "Brother Jaffer is always very helpful."
• "The Al Hidaayah group leader, brother Jafar, ensured we had sufficient guidance."
• "The guide, Imam and the whole group were like Allah sent."
• "Excellent customer service and good package for umrah."
• "The entire team were lovely and helpful and the trip was beautiful and interesting."
• "Br Jaffer was the person we communicated with from the beginning and he travelled with the group."
• "They have been supportive throughout and communicated with me and my family at all times."
• "The brothers were really good and very helpful mashallah, always there to answer your questions and lend a hand."

Cons:

• "On reflection I would say 3-4 stars as although staff were kind and professional, disorganised at times."
• "Had an amazing trip with Al-Hidaayah. Brother jafar was always on hand to help with any queries we had."