The British Hamper Company Reviews Summary

Website and Ordering Process

Pros:

• "I was impressed by the website, it was easy to see which hampers could be sent there."
• "Website clear and concise, purchase painless."
• "Website was clear, well laid out, excellent prices."
• "Firstly, the website is super easy to navigate."
• "The website is well structured and the checkout process was easy."
• "The online order process was easy and delivery arrived on the date requested."
• "It is so easy to order on line from a great range of products."

Cons:

• "The hamper was very expensive which was a great disappointment for the family and myself. I would not recommend."

Customer Service

Pros:

• "They kept me advised of every detail from despatch to delivery."
• "Their Customer Service and Sales Staff were exceptionally pleasant and helpful."
• "Realiable service, always ready to answer any questions about your order."
• "Very efficient company - queries answered quickly."
• "The team were friendly and very responsive."
• "A really helpful bunch at The British Hamper Company."
• "The customer service and communication was wonderful too!"

Cons:

• "The only slight negative was that the box of one of the items was a little bashed but at least the inner packaging was still intact so it was acceptable."

Delivery and Packaging

Pros:

• "The shipping (to the US) communication was excellent to both me as the sender and the recipient."
• "The delivery service by DHL was exceptional, keeping me informed of each critical stage (overseas delivery) till arrival and sign off."
• "Also kept fully informed of the hampers progress by the courier, to the extent that I could inform my daughter of the delivery time."
• "Hassle free purchase and the delivery was well organised via DHL."
• "Shipping from the UK to US was tracked and fast."
• "Delivery was super fast and package arrived well packed before expected delivery date."
• "The hampers arrived exactly at the times I requested, and in perfect condition."

Cons:

• "When DHL failed delivery on one of them, British Hamper dealt promptly with the issue."

Product Quality and Selection

Pros:

• "Excellent products ordered for my wife as she is gluten-free and she loved everything that was supplied within the Hamper."
• "The contents were a really good variety and a bit less generic that a lot of other hamper companies offer."
• "The recipient was over the moon with the quality and selection of goods."
• "They love the contents of the hamper and say they are very tasty."
• "The box is really good quality as well and great for storing photos etc afterwards."
• "Both gifts were not only packaged beautifully but were excellent quality."
• "The choice of items in the hamper was excellent."

Cons:

• "They said the food wasn't nice, crips were soggy."