Autopoint Reviews Summary

Customer Service

Pros:

• "The staff were all friendly and professional and gave you confidence in buying a vehicle from them."
• "Brad was spot on, talking me through the car and my warranty and reassuring me that I was buying a quality car."
• "Brad kept in communication with me at all times."
• "The team at Autopoint have been friendly and understanding of the challenges around buying during lockdown."
• "The friendliness and honesty of Brad guiding me through the sale was brilliant."
• "Brad himself is a genuinely good guy, he communicates well throughout the process and kept me up to date."
• "The service I received from Steve and the team was second to non."

Cons:

• "I am now taking the company to court as they have yet again after 17 times of requesting this by text and I have also diarised over 11 phone calls, have not confirmed the date of arrival for the locking wheel bolt, spare wheel, and jack and wheel brace."
• "Blatantly lying to a client and a total disregard of any morals is one thing, judging me with little or no common sense is something I find insulting."
• "Avoid this place at all costs. They do not deserve your hard earned money!!"
• "AVOID AT ALL COSTS. CON ARTISTS. Do your research on Ross Alexander. I've got a solicitor in talks with the FO about these guys. Will be going to court."
• "Terrible service and staff."
• "Don't trust anything they tell you. They tell you loads so you buy the car off them, and then do nothing they say they are gonna do."
• "Aidan has left the company and now it's impossible to get anyone on the phone. Really poor show for aftersales service! Still waiting 7 months later."

Vehicle Condition

Pros:

• "Full check and a service done on the car before I got it, with a firm promise if I came across anything I could come back and they would fix it at no charge."
• "Very pleased with our new purchase of a Freelander 2."
• "I was able to drive away with the car fully serviced and in great condition."
• "The car was immaculately presented, with full MOT and exactly as described on their ad in Autotrader."
• "Autopoint York serviced the vehicle prior to sale and in doing so had replaced all the brake discs and brake pads."
• "The car was clean and tidy inside and out and we feel confident that should we have any questions or problems in the future that we will be able to contact the garage in the future with no problem."
• "Many things addressed on the car with end result looking like it had come straight out of the showroom."

Cons:

• "The vehicle failed spectacular on major structural welds and even after being welded I have found further rot in the chassis thus rendering it dangerous and an MOT failure."
• "The car was smoking when I got it... the gearbox, the turbo and the valve stem seals have all gone and I cannot use the car and am looking at well over £1000 to sort these issues."
• "Shoddy workmanship. Bought an Alfa gt from autopoint york in June 2017 on the understanding that the suspension front bushes would be sorted... My mechanic said this was potentially dangerous."
• "bought Porsche waited 3 weeks for them to 'prep car and check it' after i collected it still had faults then 2 days later broke down."
• "Upon delivery the car had leaks under the engine."
• "Brought a jaguar off them the car came extremely dirty within the first 2 weeks was using loads of coolent then broke down lossof all electrics been told alternater broke phoned them up all they said to me was they couldn't help and it was my fault for not taking out extra warrenty no help at all only had the car 2 months"
• "This car had not been prepared to anywhere near a retail standard, there were wires hanging down from the foot well from a bodged hands free kit."

After Sales Support

Pros:

• "We then had an issue with the car shortly after we purchased (due to no fault of autopoint) and Brad helped us get it sorted quickly which I thought was great service even after the sale had gone through."
• "Purchased a lovely little Mini from this dealer that developed a coolant fault this was rectified while I waited, good communication, a very professional and courteous service with this dealer from start to finish would highly recommend."
• "I even rang the garage angrily a few days after purchase when I thought there was a problem with the car - they sent me to their own local garage straight away which was brilliant."
• "Once they realised they couldn't fix it themselves, they booked and paid a VW garage to rectify the problem."
• "My deposit was returned to me promptly and without rancour and I am grateful for that."
• "All the staff i have dealt with have been very enthusiastic and helpful, in giving me advice, from delivering the car purchased to collecting my part exchange."
• "The car I purchased was prepared to a high standard and it was in fantastic condition."