Alexanders Prestige Ltd Reviews Summary

Customer Service

Pros:

• "David Sellwood was great too. He oversaw the sale when I arrived to collect, went through the car thoroughly with me and made the overall purchase a very smooth and enjoyable one."
• "Keith supported me, and helped me a lot during the whole process."
• "The sensitivity and care shown by Alex and Rich the Technician was just amazing they went above and beyond keep me informed of the progress with my car."
• "I cannot recommend Mo enough. What a guy. He exceeded every expectation I had and is a real nice guy and into his cars which makes the whole transaction even easier."
• "Mo Siddique in particular made buying our Range Rover Sport an efficient and enjoyable experience."
• "David looked after me from start to finish, was quick to respond to questions, did me a custom video, great deal on my current car and generally wasn't pushy."
• "Nick was extremely helpful throughout the process, and made the entire journey smooth and hassle-free."

Cons:

• "To not even bother to return my calls is disgusting customer service in my opinion."
• "They are now not willing to do anything in regards to this... they should pay for repairs they are refusing to do anything and asking me to seek legal advice."
• "When speaking to Alexander’s they were very rude and aggressive."
• "I have raised this via email and left messages with staff, but a week later I haven't had a response."
• "Alexanders provided zero support despite numerous calls made."
• "We were left sat in the showroom for quite some time, after being told the v5 was actually registered as disabled, meaning you can not tax online, never previously mentioned or checked by the dealer!"
• "STAY CLEAR IS MY ADVICE !!"

Vehicle Quality

Pros:

• "The car itself was even better than I expected, beautifully presented and spotless inside and out."
• "Car was in immaculate condition, as described, no hidden surprises and aftersales support has been fantastic."
• "The condition of the car i was very pleased..... it was like new exactly as David described it."
• "The car is amazing to drive and was presented (as ever) in absolute tip-top condition."
• "The car we bought is in mint condition, superbly prepared."
• "The car on collection was stunning."
• "The car was immaculate."

Cons:

• "Passenger side front wing has a chip stone which had a very bad repair done."
• "Headlights gather steam (condensation) at corners as if there is a crack somewhere or rubber seals have a issue."
• "Purchase a Porsche GT3 from Alexander’s... the vehicle needed £18,000 to be spent on it."
• "The car was sent back to get all issues resolved and to get a full health check done due to the breaks making noises. Vehicle was given back after some time with the same issues."
• "Since i purchased this car i have had nothing but problems. I have spoken to their staff every day for the past 2 months and now that the issue has come to an end and they should pay for repairs they are refusing to do anything."
• "Brake pads and brake discs are making noises."
• "When I received the vehicle it came with the following faults..."

Showroom Experience

Pros:

• "The showroom has a fantastic collection of cars, all presented to a very high standard."
• "They have a fantastic selection of amazing cars all presented at there very best in a fabulous showroom."
• "A great company with great staff, fantastic showroom with special cars and an even more special service."
• "Great Selection of cars and not just supercars but something for everyone."
• "The showroom itself is an Aladdin's cave for car nuts and is worth a visit."
• "Just the showroom itself is worth visiting with the calibre of supercars all neatly organised."
• "Selection of cars is amazing."

Cons:

• "They are liars."
• "Showroom looks impressive, and initially the cars salesmanship is good. However, after several calls to a member of the team from which I've not received a reply to my calls."
• "No book pack or manuals, so no idea how to set certain things!"
• "It turns out Porsche dealer need an ID to register your car so that you can then register your tracker, which needs to be created with Porsche directly and the vehicle has to go into the dealership to set up the tracker afterwards."
• "If you want to buy a prestige car then buy it from someone decent and reputable, particularly if it is an expensive car. No stars"
• "A wonderful place to visit although easy to miss in the dark, lots of interesting kit."
• "Massive selection of cars available to view during the visit there."