Address: 94 Cranbrook Rd, Cranbrook, Ilford IG1 4NH, United Kingdom
Phone: +442089118290
Rating: 3.7
based on 328 reviews.
Food Quality
Pros:
"Crispy burger with perfectly cooked doner. Not too dry and not too moist, just the about as right as you can get."
"Great food and very well packed. Clean and open kitchen."
"Chicken and lamb equally juicy and flavoursome."
"The kebab tastes like meat and not the greasy low quality stuff you get on your high street."
"I tried the Original German kebab and it was fresh and great."
"Their doner is a flavor explosion that deserves a standing ovation. The meat is tender, succulent, and marinated to perfection."
"Food is really decent and by far the best Doner kebab I've had."
Cons:
"Once it's good and other times waste of money. It depends on who is in the kitchen."
"We ordered OG doner kebabs and there was only a tiny bit of meat inside. You cant even taste the meat, it only tastes like salad and bread."
"The food was cold, tasteless with hardly any meat."
"In kitchen guy threw food on floor and then try put in bag and try to give counter to Mr Junaid to serve me."
"The portions were very small and meat tasted undercooked."
"Food often takes over 90minutes to arrive and is always freezing cold."
"The meat in the donner along with the sauce was sitting there so long the bread became soggy."
Customer Service
Pros:
"the staff are nice and very efficient."
"The staff are friendly and the tables are cleaned regularly."
"The service was excellent, hence placed the order online via Just Eat (no delivery charge) at 3pm and received it by 3.19pm as the text said."
"Employees are nice and friendly. They help me to order and explain what is good option for me."
"The customer service is efficient."
"Very lovely service at this branch, also a special mention to the lovely lady who served me Jyothi Kura who was very polite and helpful!"
"The staff are very friendly and professional and very careful."
Cons:
"I think they do not have a proper training. First staffs should have to learn proper customer satisfaction training."
"Appalling service. Too busy with uber to worry about customers in store."
"Staff can't provide the high level of customer service, they look fed up and some are rude."
"Customer service is so bad."
"Very rude staff. Not concerned with the customers just worried only for money."
"Service was terrible..staff extremely loud,...not very welcoming...food was plonked on the table...what kind of customer service is that...."
"The service was absolutely disgusting."
Order Accuracy
Pros:
"First time here and loved it! The service was quick and friendly. We had the classic kebab with mixed meat."
"No long wait even when the spot is packed."
"Ordered doner box meal. Was told to wait 7 minutes. It was given to me on time."
Cons:
"Not only did I receive the wrong order after spending more than 30£ for mine, and they refused to make it right by me."
"Ordered via ubereats and the order that came to the door was completely wrong as well as missing items!!"
"Ordered online with clear instructions of no salad and sauces due to allergies but once again they mess up the order."
"I just went in ilford branch to buy something to eat, i asked if the doner box with cheese they can make it without jalapenos, they said yes. When i opened the box was full of jalapenos."
"I asked for the mixed Doner burger they got my order wrong and ended up with a kebab."
"I ordered a doner box which has fries and doner in it and when it was brang to me i did not open it right away as i normally trust german doner kebab to get my order right so i went home and opened the bag and i see a sandwich with doner and fries."
"Ordered 4 OG sandwiches as takeaways, two of which I asked to be large and paid £2.50 extra for the large ones. Asked when given the order that If the large ones were indeed large, was told yes. Upon arriving home all 4 sandwiches contained the same amount of meat, no noticeable difference at all."
Value for Money
Pros:
"This place serves a really good doner kebab for a good price."
"The diner burger was really good and well priced."
"The taste of the donner is good and the portion is also very good."
Cons:
"Prices went up between 10 and 20% in the last couple of weeks."
"Sauces and basic drink are ridiculously expensive."
"I ordered a £12 Boss Box... It's out of order, stingy and overpriced for what I paid."
"They charge an arm and a limb only for salad in your food as the meat is deliberately cut tissue paper thin with machine and is just there to tease you..."
"The portion of cheesy chips were small and dry along with a very small pot of cold cheese sauce."
"Very poor in quantity paid for extra meat large box but they given only few slices of meat."
"I paid extra for large meat and i still was left hungry."
Cleanliness
Pros:
"Great food and very well packed. Clean and open kitchen."
"This was a very clean establishment."
"The kitchen seems very clean and people serving were good."
Cons:
"Wasn't very nice and it cost £10 for the meal. Went to use the toilets afterwards ended up walking out without using them toilet seat was broken and a lot of tissues and mess on the floor."
"The toilet was a complete mess. Urine all over the floor, bits of tissues/toilet roll on the floor."
"Food is good I was ordered so many time a week on UberEATS and I was visit in store and the manager ladi was teach to new staff how to brush and mopped and after that she didn't wash her hands and sarving food with dirty hands."
"Pretty bad. Chicken did not cooked well. No neatness. So dirty place."
"Chips looked like they were from the reject pile and were black in many places."