Realeyes Opticians and Audiologists - Streatham Reviews Summary

Quality of Glasses

Pros:

• "Realeyes has the best quality of glasses that I have seen in a long time."
• "They have a great selection of glasses including lots of designer brands."
• "Great choice of quality frames too."
• "He chose me a gorgeous pair of glasses made by William Morris, I have received numerous compliments from friends and patients alike about my new frames."
• "Their frames are also iconic. Some of the best in the market."
• "Their choice of designer eyewear was extensive and unique."
• "Brought my 4th pair of Tom Ford Prescription glasses this year and I couldn’t be happier with them."

Cons:

• "The lenses were too strong to the point that I was dizzy and nauseated within seconds of wearing my glasses."

Customer Service

Pros:

• "The staff are amazing, friendly, very very respectful, and dedicated to the Realeyes Optical vision."
• "Fantastic services from start to finish."
• "Big up Salim and the team at realeyes. Excellent customer service throughout."
• "All of the staff there are really friendly, professional and they truly care about you as a person, not just as a customer."
• "Salim's after care was excellent."
• "Salim is extraordinary, always goes the extra mile, always has a smile and a compliment, and makes you feel like you are the only customer in the world and are so important."
• "The customer service was great from start to finish."

Cons:

• "A terrible experience - they tried to upsell me very expensive glasses in an extremely unprofessional and aggressive way."
• "Unfortunately, when collecting my glasses on another day, I walked in on the front house male staff member having a yelling match with a customer."
• "It was not very nice to hear from the gentleman, that because I asked about the Doctor's opinion, he said I was rude and he raised his voice at me in front of my son which was very disrespectful."

Professionalism and Expertise

Pros:

• "Especially with the assistance of Salim whom I found to be cheerful, professional, honest and helpful particularly during the selection process for my glasses frames."
• "Choosing my frames was an easy process thanks to Salim's knowledge and experience."
• "Javed our optometrist went above and beyond to ensure we both were fully informed about our prescription and ways to improve our eye health."
• "Very professional team, loved the selection of frames and Salim was amazing at solving a problem I had with a frame that didn’t fit my nose."
• "Salim has a beautiful and genuine energy and has the highest level of professionalism."
• "An incredible person who is so knowledgeable and definitely an expert in his field."
• "Salim's expertise and knowledge is a real asset to the business."

Cons:

• "The first optician that I saw here got my prescription completely wrong."
• "Went for an eye test thinking my very mild prescription might need a minor tweak... Extremely disappointed with Real Eyes!"