The Postal Museum Reviews Summary

Museum Layout and Accessibility

Pros:

• "The museum itself is rather small but well laid out."
• "In the museum section there were other facilities including lockers so you don't have to carry unnecessary items around with you."
• "Toilets were plentiful on both sites and were well maintained."
• "The Postal Museum is located in two sites, the Mail Rail site in Whitechapel and the Postal Museum site in St. Martin's Le Grand."

Cons:

• "When we got there we went to the museum entrance to then be told we needed to be at the railway entrance."
• "The museum is in two sections in two buildings across the street from each other."

Rail Mail Ride

Pros:

• "For us the rail ride was the best part of the visit."
• "The ride on the train is well worth paying for."
• "The Rail Mail ride was very impressive; there's a great balance between the authentic, preserved railway and informative production bits."
• "The train ride is a treat and although isn't very long was an added bonus for train and stamp fans."
• "The ride was fascinating and fun."
• "The story was masterfully told while rolling along on the train."
• "The mail train ride is a wonderful look into the past workings of the mail rail."
• "The mail rail was delightful! The ride is a wonderful look into the past workings of the mail rail."

Cons:

• "The trains are quite small, as you can imagine they weren't originally designed for rides."
• "If you are claustrophobic or big in size I won't recommend it as the seating area is really tight."
• "It was a little tight, but not too bad."
• "A recording tells you some of the history as you go around."
• "The train is fairly compact and not being that keen on enclosed spaces I was a little worried."
• "It's just a thrill to be completely immersed in something so odd and once so hidden."

Exhibition and Interactive Elements

Pros:

• "The exhibition is full of information but is also interactive, visually stimulating, and easy to just read what peeks your interest."
• "The exhibition, which can be accessed after the ride, is also well crafted and both informative and entertaining."
• "The museum is interactive and kids do enjoy it."
• "The Postal Museum offers a nice ride, but the exhibition is somewhat small, though still decent."
• "Lots of engaging stations for kids and adults alike."
• "There are also plenty of interactive elements that would probably be interesting for children."
• "The museum itself holds many interesting objects from through the history of the Royal mail, I spent roughly a hour going around."

Cons:

• "Whilst we had a nice time, and glad we went, I'm not sure the museum quite hit the mark with the little people."
• "The Postal Museum is well worth a visit and I will be returning."
• "There were plenty of hands on and interactive activities throughout."
• "A lot of games that involve you in knowing the history and evolution of post in the UK and its role around the world."

Staff and Customer Service

Pros:

• "Staff were all friendly and knowledgeable, and there was lots of them around."
• "The staff were excellent, kind and jolly with children."
• "The staff are helpful and friendly, it's always a pleasure."
• "The staff were fantastic, they could not do enough to help our party and get them involved with what was going on."

Cons:

• "However they have more staff policing the entrance than tidying up."
• "It was quite a revelation to learn about the underground network for the transportion of mail."
• "We were greeted with live music and the postal cafe, which serves hot or cold beverages, sandwich or cake."
• "The cafe serves a selection of hot and cold foods, good quality and tasty."