Phone & iPhone Repair by Simtek World Ltd Reviews Summary

Customer Service

Pros:

• "Friendly helpful service is first class. Highly recommended."
• "What makes this business stand out, in my view, is the amazing customer service."
• "Their customer service was outstanding; they made sure I was satisfied with the repair."
• "Super efficient replies to enquiries."
• "The staff are both professional and friendly."
• "Very pleased with the speed of service and the friendliness' of the staff."
• "Excellent customer service as well."

Cons:

• "The staff are incredibly rude and unprofessional."
• "Avoid, very shoddy repair of iPad."
• "Promised to put a 16GB back in, but were very slow and weren't going to any lengths to fix the problem."
• "The only answers you can get from this guy are vague, suspicious accusatory words which give the impression of the kind of establishment this is."
• "I completely agree with other reviews that I can only assume that the '5 star' reviews are written by staff."
• "Really disappointed - went in for a screen replacement and found that they had also replaced my 16GB motherboard with an 8GB motherboard."
• "Polite and friendly. But waited outside for over an hr to get screen protector installed."

Repair Quality

Pros:

• "I couldn't be more happy with my repair. I would certainly recommend this place."
• "He replaced my phone screen in 30 minutes."
• "They sorted out a phone that was not charging easily. They responded very quickly and I dropped the phone in and it was fixed, cleared and soldered in 15 minutes."
• "Replaced a damaged Samsung screen at short notice where other companies didn't have parts and really great follow up."
• "Great repair. I had a problem with my iphone and other repair shops advised me to replace the motherboard. But this store successfully repaired my mobile phone without replacing any hardware through rich experience."
• "Fixed it and replaced the screen within hours of me taking it in and fixed my charging port for no extra charge."
• "Resolved a water damaged Nexus 6P when my insurance deemed it 'not economical to repair' for what I consider to be a reasonable price."

Cons:

• "Unfortunately my phone was beyond repairable but they were kind enough to lend me their spare phone to use while i was waiting for my new phone to arrive, which was really appreciated."
• "Unfortunately my phone wasn't fixed due to extensive water damage, however this was through no fault of the staff."
• "The screens they supply are cheaply made, third party replacements made from far weaker glass compared to their original counterparts."
• "Issue with Face ID when I got home."
• "On collecting the phone there was a little bit of damage to the back case which occurred during repair, but was immediately told that a part had been ordered for it and it would be repaired without charge."
• "While they were not able to revive my water-damaged PRIV despite all efforts, I am very satisfied with the service received."
• "Went to the store on the 12th of April to get my cracked screen repaired... it took nearly a month for them to tell me that they can't fix my phone and actually made it worse."

Value for Money

Pros:

• "Very reasonable price and wouldn't take a tip he said he would give it to charity instead!"
• "Excellent, fast service at very reasonable prices!"
• "Great price and turned around in 24hrs."
• "Repair £80. Great value."
• "In addition to this, their prices are far cheaper than other stores and so I would absolutely recommend paying them a visit!"
• "It only cost £20. Such a great service."
• "Service very professional, repair completed on 1 hour to an excellent standard."