Demiro's Reviews Summary

Staff Service

Pros:

• "Very friendly efficient waiting staff."
• "Staff we’re very friendly and welcoming."
• "Staff were really lovely and understanding and compassionate."
• "Staff - really friendly, nothing was too much trouble, especially when we had fussy eaters! Very pleasant and helpful."
• "Staff went out of their way to make my 50th birthday special."
• "Excellent staff, good service, excellent quality food and decent portions too."
• "All the staff are warm and welcoming, prompt service."

Cons:

• "Shame the waiter was rude to me as I now wouldn't go back."
• "It took us a long time to get the waiter's attention to place order."
• "The staff were ignorant to us when we eventually got inside after waiting outside."
• "Customer service training skills need to be given to the staff in this venue, particularly the so-called manager; he did not have a clue."
• "The manager was also extremely rude."
• "Service was slow, waiting 15+ minutes for drinks to arrive and being served one drink at a time for our party of 6."
• "The staff can't cope with the amount of people on a busy Saturday evening."

Food Quality

Pros:

• "The food was lovely and the steak really well cooked."
• "Had the roast beef dinner, very nice and beef was tasty."
• "Excellent staff, good service, excellent quality food and decent portions too."
• "We ordered from the Welsh menu and the food was outstanding."
• "Our meals arrived quickly and were absolutely delicious."
• "Food was beautiful."
• "The food was incredible."

Cons:

• "The food however was incredibly underwhelming."
• "The two guests who had the chicken meal both stated the chicken to be too dry."
• "Food looked awful, hardly anything available and interior was questionable."
• "Food was either cooked from frozen, missing from the table, over cooked or shouldn't have been served."
• "The turkey dinners were actually cold which was pretty poor."
• "sadly disappointed with the food all tasted processed nothing tasted fresh."
• "Food wasn't particularly special and very overpriced for what we received."

Ambiance & Decor

Pros:

• "Lovely decor and ambiance."
• "We loved the decor it suited the fact we were there for pre theatre food."
• "The theatre-esque theme was a lovely touch."
• "The ambience is so extra and the view of the ferris wheel compliments it."
• "The ambience in there is glamorous but cosy and warming."
• "Beautiful place and ambiance. Love the decor!"
• "This place has a fantastic ambiance."

Cons:

• "The decor is a bit gaudy but I wouldn’t fault it too much as I feel like they’re going for a broadway kinda theme."
• "The drinks seemed expensive for what was in the plastic palm tree glasses."
• "The decor during Christmas time may have been a bit over the top for my liking (a lot of red)."
• "The decor was very old timey, and while this is not a problem, it definitely would benefit from a makeover."
• "The decor is a bit old and tacky but I guess that's the theme they are going for."
• "The decor could do with some updating. It was like taking a step back in time."
• "The pasta offering tastes just like spar corner shop tinned food."

Entertainment

Pros:

• "The entertainment sets the venue apart, with live frequent live music."
• "The entertainment was wonderful however, the singer is incredibly talented and provided an excellent show."
• "The singing waiter took us by surprise, he had a great voice and it was a fun way to pass time between dishes."
• "The singer was singing casual to opera and it was super fascinating!!!"
• "Enjoyed the singer in the restaurant."
• "Singing was a lovely bonus and very professional."
• "The singing waiter was the icing on the cake. What a voice!"

Cons:

• "The singer was really good but it was just too loud for a restaurant environment."
• "The constant ringing of the bell from the serving counter was annoying as hell!"
• "No singing waiters as advertised, SO DISAPPOINTED......"
• "The singing waiter came out, insulted one of our party then walked off."
• "Singer annoying, dated decor and atmosphere loud and chaotic."
• "They also had a singer come out which was nice but loud if you just want to have a quiet dinner."
• "The only star I gave here is to the entertainment; otherwise the experience here was so horrible that I won't even give any star."