Liverpool Smile Studio Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "All the staff are a credit to the practice, totally professional and polite."
• "The whole team are great from the ladies that welcome you and handle all my appointments."
• "The reception staff are really friendly and helpful."
• "Lovely friendly staff from the girls on reception to the dentists themselves."
• "The receptionist, hygienist and surgeon were all warm, welcoming and professional."
• "The staff are friendly and approachable."
• "The girls on reception are great they are very friendly."

Cons:

• "Receptionists are rude!"
• "Staff are very rude and abrupt."
• "No longer receive the friendly welcome on arrival."

Quality of Dental Care

Pros:

• "I recommend this practice as they always make you feel at ease when getting any treatment done."
• "Seen by Dr Janes Forshaw. Explained procedure thoroughly, nice manner and gentle hands."
• "Having the sedation here has really helped me with treatments I've needed."
• "Dr Bennet was extremely warm, professional and informative, putting me at ease and explaining everything."
• "The specialist dentist Taz is brilliant and I can highly recommend him to anybody considering root canal treatment."
• "Treatment I received was fantastic very happy with the results."
• "Dr. Bennett is an excellent dentist and he matched my bridge perfectly to the rest of my teeth and gave me confidence in my smile again."

Cons:

• "I wouldn't pay the male dentist I saw (Debbie's replacement) to fill a bucket, never mind a tooth."
• "I attended Heyman's green SIX YEARS AGO and was treated in an appalling manner."
• "He started explaining that I needed several hundred pounds worth of treatment to fix my issues (absolutely the opposite of Debbie's findings earlier in the year)."
• "I asked to speak to the practice manager who insinuated I was lying."
• "He merely sat there nodding in an appropriate place and smiling at me in a condescending manner."
• "I would give 1 star if I could. Waited over 4 weeks for someone to contact me."
• "I was too late and could not be seen."

Practice Atmosphere

Pros:

• "Such a calm, relaxing environment."
• "The place doesn't have a 'clinical' feel to it which helps with anxiety if you get nervous about visiting the dentist."
• "Such a warm relaxing place to go which instantly calms me down."
• "Extremely Comfortable & Clean surroundings."
• "Very clean place."
• "For the first time in a long time I don’t feel self conscious when I smile and I couldn’t be happier."
• "Going to the dentist is a joy for my whole family."

Cons:

• "What this dentist practice is not good at is communication and organisation."

Financial Aspects

Pros:

• "After speaking with treatment coordinator who dealt with me from the beginning she explained to me different ways I could pay."
• "Smile Studio offered the most competitive price and finance deal."
• "Would definitely recommend getting the dental plan as it's such good value for money."
• "Excellent value for money."

Cons:

• "What let’s them down is their organisation and efficiency."
• "I got told I need to pay another £20.60 because of THEIR system error and mistakes."
• "Shocking fee structure."
• "I had a call that the first appointment was not £34.80 but instead £69."
• "I cancelled immediately as this is outrageous costing for a 30 minute hygienist."
• "They're expensive (but it's private so to be expected) but you get what you pay for."
• "At a price of £65.00 for a consultation I would expect the staff to be more friendly and accommodating."

Communication and Organisation

Pros:

• "My inquiry was dealt with in professionally and helpful manner."
• "The staff are always friendly and professional."
• "The staff are professional at all times yet friendly too."