Address: Cliff Rd, Hull, Hessle HU13 0HB, United Kingdom
Phone: +441482640526
Rating: 4.1
based on 279 reviews.
Service
Pros:
"Excellent meal with family. Sunday roast. Service was excellent very attentive."
"Staff were pleasant and friendly and all round it was a good day."
"The staff were very friendly and helpful."
"Thank you to the lovely friendly and professional bar staff and carvery chef who made our family meal out such a pleasurable experience on a bank holiday Sunday."
"The staff are friendly and very helpful, the decor contemporary and simple yet cosy and welcoming."
"The staff are all friendly, prices seem reasonable and the venue is clean and spacious."
"Staff were super friendly which matches the atmosphere."
Cons:
"The service from Start to finish was total Chaos."
"Don't bother going if you want clean beakers to drink from or want a drink in under an hour, not a pleasant experience."
"Customer service at it's worst."
"Also although the bar was busy yesterday the girl seemed happy enough to chat away, not really paying any attention to customer service at all."
"The service.... Not too great! When the waitress came over to our table after we were seated, she said that we couldn't order any drinks or food with her, that we would have to go to the bar."
"We were rushed into ordering because 'the kitchen was closing'."
"They also did not clear the table of glasses even though it was not that busy."
Food Quality
Pros:
"The food is 1st class and restaurant standard and very reasonably priced."
"Great food - new owners just had it 3 months & trying to improve on the restaurant."
"The food was delicious."
"We had a carvery which was well cooked and there was a good range of accompanying vegetables."
"The food was great as well, so tasty and filling."
"The food was fantastic, too much for me but it was really tasty."
"The food is excellent."
Cons:
"Called in for lunch today - don’t do sandwiches so settled for leek and potato soup. Absolutely disgusting no taste at all looked like wallpaper paste! It was also cold."
"I had the fajitas as did my wife and daughter and the chicken was full of gristle, my mum's chicken stroganoff was also full gristle, the children's burgers was ok but chips was cold."
"Honestly the salad was so expensive for soggy lettuce and a load of grilled chicken."
"Absolutely terrible came for eater Friday fish and chips, the fish was burnt and frazzled, the chips where out of a bag."
"Lasagna came cold."
"So paid £5.50 for a slice of bread and butter! Very poor"
"Had the worst carvey I have ever had food cold, hard stuffing balls if that is what it was."
Location & Atmosphere
Pros:
"Situated alongside the river with a spectacular view of the Humber Bridge."
"We enjoy the relaxed atmosphere and the view over the Humber and Humber Bridge."
"Almost under the Humber bridge with stunning views."
"A wonderful view of the Humber and Humber Bridge, and a beautifully renovated restaurant right next to the nature reserve."
"Beautiful from view from the table of the Humber Bridge and the foreshore."
"The setting is beautiful."
"Relaxing, pleasant room. Great views of Humber bridge."
Cons:
"This could be a great pub as the location is fab, but the staff don't seem to know what they are doing and there was litter everywhere outside at the seating area, near the view of the estuary/bridge."
"Too much diffuser in the room, I’ve got the headache from it, it’s just too strong, towels and dressing gown were damp and too much perfumes on it."
"The floor generally was full of bits and scruffy looking."
"The disabled loo is shabby no drying paper in the dispenser over the wash basin."
"The outside seating now has fixed benches which do not allow a wheelchair seated person to slide their legs under the tables."
"The restaurant was quiet and freezing also."
"Great views, not so great smell from the river (could not go inside as we were with a dog)."
Value for Money
Pros:
"The food is 1st class and restaurant standard and very reasonably priced."
"Not a bad price range from around £5 to £10."
"For 80 quid you can't ask for any more really :)"
"Good reasonably priced food."
"The food was great and worth every penny."
"The bar was very reasonable for hotel prices."
"Every meal from jacket potatoes with massive juicy prawns to the special fish basket were excellent quality, taste and presentation."
Cons:
"Honestly the salad was so expensive for soggy lettuce and a load of grilled chicken."
"To have frozen potatoes and vegetables for the price we paid was totally unacceptable."
"Way overpriced for what was provided."
"But after the greasy iceland quality food they served us, I now think I was overcharged."
"Having said that, the beer your drinking will cost a bit more than average, as prices are a bit steep."
"Awful food that is vastly overpriced."
"Food was good but overpriced."
Customer Service
Pros:
"The staff were very friendly and helpful."
"The staff are friendly and very helpful, the decor contemporary and simple yet cosy and welcoming."
"The staff are all friendly, prices seem reasonable and the venue is clean and spacious."
"Staff were super friendly which matches the atmosphere."
"The staff that we dealt with were very nice and helpful."
"Staff very friendly and polite."
"All staff were lovely, helpful and nothing was to much trouble."
Cons:
"The service from Start to finish was total Chaos."
"Don't bother going if you want clean beakers to drink from or want a drink in under an hour, not a pleasant experience."
"Customer service at it's worst."
"Also although the bar was busy yesterday the girl seemed happy enough to chat away, not really paying any attention to customer service at all."
"The service.... Not too great! When the waitress came over to our table after we were seated, she said that we couldn't order any drinks or food with her, that we would have to go to the bar."
"We were rushed into ordering because 'the kitchen was closing'."
"They also did not clear the table of glasses even though it was not that busy."