Lussmanns Sustainable Kitchen Reviews Summary

Service

Pros:

• "The staff were very efficient and friendly too."
• "Coupled with delightful and attentive service, an experience I hope to repeat."
• "Venue much nicer inside than out, service excellent and really good food."
• "Our server, Sheldon was amazing, efficient, polite and helpful."
• "The courses were served promptly and courteously by an attentive waiter."
• "I was surprised by brilliant service and lovely, attentive waiters."
• "Very friendly and professional team had us seated and served in no time at all."

Cons:

• "I went here last week for what was supposed to be a celebratory dinner but regretted it; the male waiter who served us. He came across as rude and it's like he didn't want to be there that night."
• "Waiting staff and Manager were gormless, no customer service, unfriendly."
• "The service was slow and they didn’t cleared up the plates when they should have."
• "Our wine arrived quick enough, but then our server disappeared and after about half an hour we had to flag down another server to take our order."
• "Service by our waitress was poor... Other staff were very helpful, she let them down unfortunately."
• "Service was okay, we had to ask for things several times and upselling was very obvious and slightly annoying."
• "The service was really slow, we’ve waited more than an hour after our entrees to get our mains."

Food Quality

Pros:

• "Great flavours and passionate about sustainability."
• "The lamb and the schnitzel were perfect."
• "The food was beautiful with a wide range of gluten free options."
• "Great tasting, well seasoned food, with plenty of menu options for vegetarian and gluten free diners."
• "The food was amazing!"
• "Our party mainly had fish main courses which were all cooked to perfection."
• "Absolutely delicious food and all sustainably sourced as well, so you can eat well with a clear environmental conscience!"

Cons:

• "Booked for a 60th birthday, walked through a well lit seating area to be sat in a hallway .dirty menus, tatty decor, chip's we're not cooked properly, very disappointing."
• "The cod main special was very bland though the two starters and fish and chips main were nice."
• "The food would have been ok if my fish was not far too salty."
• "Food awful - COLD, tiny portions, poor cut rib eye steak, pasta that tasted of nothing."
• "Cod cheeks were a let down but everything else was decent."
• "But this time the fish and chips let the chef down, pale insipid and soft chips, and raw batter inside the fish was not entirely pleasant."
• "The cauliflower can at best be described as charcoaled, at worst a bit burnt."

Ambience

Pros:

• "Really nice ambience."
• "The design of the building is very modern and is very beautiful."
• "I found the venue to be very aesthetically pleasing. It had a very modern yet warm surroundings and atmosphere."
• "The atmosphere is light and airy too."
• "The atmosphere is relaxed in what is a beautiful dinning area both upstairs and on the ground floor."
• "Loved the atmosphere even in the rainy and cloudy day we have felt warm and welcomed and had a cosy dining experience."
• "Simply beautiful food in lively surroundings."

Cons:

• "Okay food, we got stuck on a cramp table in front of the entrance, not impressed with the table size or location."
• "There was also draft at the table."
• "From the short time I was in there, the atmosphere seemed very uncomfortable after nobody was smiling, nor relaxing."
• "Unfortunately very loud atmosphere and closely packed tables."
• "Social distancing meant tables moved so suspended lights were in dangerous positions so staff and clients repeatedly hurt themselves."
• "Door kept opening sending a draft over our table, customer lingering behind us while we ate."
• "No atmosphere."

Value

Pros:

• "Amazing value for money with he daily set menu."
• "Great value for money!"
• "Incredible value for money at £21 for three perfect courses."
• "Service was great and overall the value for money at £11.50 for two courses is excellent."
• "It's not a cheap place but the food is good value for the quality."
• "Three course set lunch for £17.50 is great value."
• "Lussmanns is great value for money, fantastic service, tasty food, clean, modern immaculate decor."

Cons:

• "Expensive with a huge service charge."
• "My God is this plaice overpriced (pun intended)."
• "We were fobbed off with buying a small container of wine and told it was cheaper than buying two glasses but in fact it was £8 more."
• "Their motto is that you can be priced reasonably and still be sustainable, well, prices where more on the high end then the other way around."
• "The sides were a bit highly priced for what you received."
• "Dinner for 4 set us back £180, including the mandatory 'optional' service charge."
• "The steaks were cold and the portions were small."