Pizza Hut Restaurant Reviews Summary

Service

Pros:

• "All the staff are lovely and very helpful."
• "Great staff! Thank you Robert for your great vibe and tips on food."
• "The service was quick too."
• "Very good service, even if we did turn up with an extra person to what was booked."
• "Staff members were friendly and welcoming."
• "Our waiter, Anais was extremely friendly and went beyond our expectations."
• "The service was faultless and the food tasted great. All the staff were polite and very friendly."

Cons:

• "Very annoying you can only order from the app, fast service but the waiters just have their back turned."
• "Very lazy and grumpy staff who don’t really care about someone waiting for a table."
• "Waited a whole hour and still nothing, even after asking what's going on nothing gets done."
• "Service was awful."
• "The order was delayed and when it arrived her meal was almost uneatable."
• "Service was Horrendous. We arrived and had to wait for 10 minutes before any of the staff standing by the bar would acknowledge our existence."
• "Absolutely awful no service whatsoever might as well have robots."

Food Quality

Pros:

• "Food is good as always and there is always food on the buffet, and a plethora of salad at the salad bar."
• "Pizza tasted good but service is terrible."
• "Nice ambience, good food but avoid Sunday lunch times as it can get very busy."
• "Recently visited for dinner on a weekday evening and we had such incredible service on top of fresh pizza!"
• "Pizza arrived promptly as always and tasted great."
• "Food was cooked fresh and tasted nice."
• "Nice fresh pizza, great salad."

Cons:

• "Garlic bread is soggy but pizza is black on the edges."
• "Buffet salad was unavailable and the salad offering in its place sad."
• "The sides of onion rings did not really taste like onion rings and appeared to have too much flour and almost no onion to them."
• "The table and floor was covered in food and mess on arrival."
• "The pizza that we received was also not cooked properly."
• "The restaurant looked like it needed a deep clean."
• "The pizza was very greasy and hard any cheese on it."

Ordering Experience

Pros:

• "Everything is ordered via the app, no waitress to take your order."
• "Liked the pay-before-you-eat experience though, no need to wait around to pay at the end."
• "Ordering through the App made using the voucher we had very difficult but our server was very helpful in assisting."
• "Good Covid precautions in operation. Ordering and payments are done via the app or the QR code on the table."
• "Set up is changed as in Nandos where you order and pay at the counter. I actually like this set up."
• "App was difficult to negotiate but food arrived hot and was tasty."
• "The server was swift and attentive Food was excellent and the price even better we had the £19.99 meal deal which included an alcoholic drink."

Cons:

• "I asked a lady serving at the counter who again told me to download the app."
• "Poor service! The staff don't know how to prioritise their customers."
• "We also had to pay upfront which shocked me."
• "Initial service was excellent but then we got completely forgotten about."
• "We ordered two side salads which were brought to us and not like the salad bar. The salad looked anemic."
• "Customer service is disgusting, the food was poor, the restaurant was dirty."
• "Absolutely hate this order via the ap. No staff are interesting in helping you to custerise your order or answer questions."