Riverside Volvo Hull Reviews Summary

Customer Service

Pros:

• "Amazing customer service. Thanku Allie Bray"
• "The whole process from initial visit, through ordering to collection was efficient and the team, were always helpful and friendly."
• "Gareth Radford was my salesman and he was very helpful."
• "Lily Dean was knowledgeable and enthusiastic about the various purchasing options and the different specifications on each of the model types."
• "Had a couple of problems along the way but between Lewis and Lee they were dealt with much better than my expectations."
• "Excellent service from Volvo, especially Lily who has looked after us over the last few months."
• "The service they provide is second to none. They never lower their standards and always seem to just get better."

Cons:

• "I really do not know where to start with how appalling the service is! I booked to view a car and traveled to do so only for the arranged sales person not to be available so basically did my own showing of the car."
• "Communication was poor and being told we will try and squeeze you in on numerous occasions wasn't professional or customer friendly."
• "On this occasion the service dept let themselves down badly."
• "Service dept has totally gone downhill in recent years. No customer service at all."
• "Having to constantly chase up the dealership and plead with them to do the work was very stressful."
• "This was a frustrating situation that identified that the dealership showed little empathy for our personal circumstances."

Showroom Experience

Pros:

• "Showroom is clean and comfortable. A pleasant experience going there."
• "The whole experience at Riverside Hull was very pleasant indeed. Everyone we met was very friendly knowledgeable and professional."
• "The team at Riverside Volvo Hull were great, very good experience from start to finish."
• "A very clean showroom, with a good balance of space used for advertising cars but also space for customers/their family to unwind with a nice drink in a modern lounge."
• "The moment you enter the door you are greeted with a smiling face and helpful information."
• "Your staff appear to genuinely give a hoot, and deliver a great customer service."
• "The person who delivered it, was very professional and took his time to explain the features on the car to us."

Cons:

• "But something was missing...didn't feel very exciting to go in."

Vehicle Purchase and Delivery

Pros:

• "I'm absolutely obsessed with my new car!"
• "Bought my first Volvo XC40 R Design from here. Cannot fault the service one bit!"
• "Bought a V90 from Riverside ... my second Volvo (previous one was a XC70). Lily Dean was great ... couldn't have been more helpful."
• "I have just had the most hassle free, pleasant car buying experience."
• "Recently purchased my new XC40, staff are friendly, helpful and on hand to support when needed."
• "The car was arranged to be delivered in conjunction with my convenience and delivered right on time."
• "My new car was delivered to me exactly as expected."