Cineworld Reviews Summary

IMAX Experience

Pros:

• "It was my first IMAX experience and it was fabulous! The sound was earth (and seat) shattering, screen was huge."
• "Saw Oppenheimer on IMAX and the sound quality was incredible and worth the price of admission alone."
• "The imax screen was great, large comfy seats."

Cons:

• "Watched Oppenheimer in an incredibly warm Imax screen. There seemed to be no air conditioning on."
• "Now, this cinema is a mixed bag. The IMAX screen... lacks actual IMAX speakers and opts for PA speakers."

VIP Experience

Pros:

• "Cineworld VIP nice welcome lovely big lounge with toilets and large buffet with hot pizza, salad bar, hot pasta, soup."
• "The VIP lounge is really nice. Comfy seating areas with plenty of room."
• "With VIP you get treated like royalty by the staff and then you're given a buffet before the movie."

Cons:

• "The choices of food was okay, lots of options for allergies and vegans, yet the food was all cooked from frozen."
• "The pizza for example was frozen Chicago Town pizza that you can get from Tesco for £3."
• "The seats were amazing while watching and picture quality was great! Just wish the food quality matched this."

Staff and Service

Pros:

• "Staff are lovely to talk to, I work not too far from the cinema and like to go on days off."
• "The staff are always welcoming and friendly, but we decided to leave a review after being served by Matthew at the front till."
• "Really impressed with the staff there who were friendly on arrival, at the tills and also at the ticket check point."

Cons:

• "Rude staff serving food, made us feel so uncomfortable pointing and whispering to colleagues cause we were the last ones in."
• "Snacks kiosk service very slow - not enough staff, not enough exit signs - people were all wandering about upstairs laughing and lost."
• "Staff Are Arrogant And We Watching a Movie the usher kept Walking through While The Movie Was on 6 Times."

Comfort and Seating

Pros:

• "The seats themselves were amazing. Super comfy, wide, and almost fully reclining."
• "Seats comfy and recline. Will definitely be returning."
• "Very comfy seats and plenty of leg room. As it's a new cinema, everything is clean and in good working order."

Cons:

• "Downsides: to me, it was very cramped. I suffer from arthritis and I was in a lot of pain by the end with being so cramped."
• "Watching a long film like Oppenheimer can be arduous as the theatre becomes very warm and uncomfortable."
• "The seats are far superior to most cinema experiences. Also, all the screens I have been to have been set up so the gradient of the seating means everybody, even my small child has a perfect view of the screen, without being impeded by the head of the person in front."

Facilities and Accessibility

Pros:

• "Great location don't know about getting a bus as my partner and I drive. When u walk through the doors u have Costa on the right the escalator straight in front of you and then passed Costa the elevators the place is also wheelchair ♿️ friendly there are no restrictions it's a big place."
• "Modern cinema with parking facilities to the side. Great choice of films."
• "Very clean and tidy, leather seats appreciated as having dust allergy. Also did not had a back pain after 3 hrs sitting on it."

Cons:

• "Was only disappointed by someone vaping throughout the entire film and no member of staff around to speak to about this."
• "The movie screen and quality was all fine the place was clean nd tidy staff where friendly however booking tickets on the website was an absolute nightmare."
• "Accessibility – the screen we went in (11 I think), had steps into the screen and two sets of doors, so not sure if there’s any other hidden access or something so disabled people can get in!"