"Brilliant service, very friendly, very helpful and couldn’t do enough for me!"
"Everything promised was done - great service, great cars!"
"Special mention for Michael the service manager who is a top guy, went above and beyond to answer any questions I had and overall just a smooth experience."
"Service Team at Arden were very helpful today."
"Stephen Spalding did everything possible to help and ensure we were happy throughout given previous experiences."
"The team from sales, to bodyshop and service are all excellent and the service that I have had from everyone has been second to none."
"Very pleasant staff there as well."
Cons:
"This garage makes repeated promises and the only consistent thing about them is that it consistently fails to meet ALL of them."
"Very bad and disappointing service."
"What a POOR customer service from you!!!"
"You always have to chase for a response and for a simple action or request to be completed."
"The worst dealership I've ever been to!"
"Stay far away. Extortionate dealership prices and less than bog standard customer service. Avoid."
"Sales team good but after that terrible customer service."
Sales Experience
Pros:
"Excellent salesman (Phillip) explained everything I needed to know and made things so comfortable and easy."
"Dominic was my salesman and he was polite professional and knowledgeable."
"Special mention should go to Damian Daniel and Brinsley Layzell in Sales for a very smooth and knowledgeable handover when buying the cars."
"Dominic Clement provided exceptional customer service, driving an hour to my place of work to bring the car to myself for a test drive at short notice."
"Mike W was great !! Would recommend ( already have ) wasn’t pressured to buy a car he was genuinely wanted to help me."
"BMW customer service was absolutely brilliant. I was treated with the utmost respect thanks to Matt who was a dream to deal with."
"I have had a very pleasant experience with Arden Maidstone."
Cons:
"Avoid them and save your money. I purchased a BMW 320i new from Arden in 2015. No issues to start with however each time I have taken to have it serviced they have caused problems."
"Will buy next car from another dealer, shame the way its gone!"
"Wasted opportunity for a long relationship with this dealership."
"Avoid, I bought an approved car and supposed to have 1 year warranty, but they did not gave me any warranty."
"Complete waste of time."
"Bizarre sale strategy - Repeatedly asking us to agree to his asking price without letting us have a test drive first."
"Worst bmw dealership ever customer service is terrible no care for customers I have called more than 4 times and been told I would get. A call back 6 hours later still no call."
Vehicle Service and Repair
Pros:
"Arden dealt with the EGR cooler recall issue on my 730d very professionally."
"They have gone above and beyond to make sure that the issues with my car are resolved."
"The repair job is just unbelievable simply the best."
"Guys booked my car in for paint warranty work and took care of the service and MOT at the same time."
"The repair was carried out promptly."
"Good service, fast turn around and a very good repair with a 10 year workmanship guarantee."
"So well looked after. Car was in for a recall and they were so helpful."
Cons:
"Our car went in to be repaired and additional fault to be checked and fixed. Car was with the garage nearly a week."
"I had my car looked at under guarantee because i had a vibration on the steering wheel when braking they said the disks where warped so they changed the disks and not the pads!!!"
"Upon receiving the vehicle I inspected the undercarriage and noticed the ABS and brake pad sensor wires weren’t put back into their brackets."
"Cannot trust the car get serviced as mentioned on the service manual."
"Staff carrying out routine servicing on my 330e PHEV refused to give me back my 3rd party, aftermarket charging cable."
"On two occasions I have taken my car to them on a recall... very poor service still waiting for manager to call."
"The after sales has been poor. I’ve been trying to sort out an issue some 2 months after I collected my vehicle."