Address: Bircholt Rd, Maidstone, ME15 9YN, United Kingdom
Phone: +441622607992
Rating: 4.4
based on 680 reviews.
Customer Service
Pros:
"Ashley remained polite and professional and continued to follow up a few weeks later to ensure there was nothing further he do for us."
"Richard kept me informed throughout the whole process and also arranged the car to be delivered by Russell."
"Ashley took me through the steps, made sure I was well advised throughout my new car journey."
"Ash was very helpful from start to finish."
"Richard has provided us with excellent service and a swift and easy purchase of the vehicle."
"Rummy was amazing, he was so friendly from start to finish."
"Ola never got frustrated with my constant enquiries and has been totally supportive."
Cons:
"I cant put into words how bad I think Mercedes Roadside recovery is, which I have as part of my service plan."
"It's been nothing but pain! Zero after sale care."
"Nothing but utter embarrassment by Rummy, representing such a big brand."
"I feel this will lead to customers going elsewhere for vehicles in the future."
"The telephone number for the Maidstone branch doesn't work. So one goes through to a Central Office-I am assuming."
"Very poor service, after using the online booking system and receiving booking conformation, to arrive in good time for our service only to be told there is no reference to our booking on the system."
"They were in no rush to fix it and couldn’t have been more unhelpful if they tried. A 10 min job took 5 hours."
Sales Experience
Pros:
"July 1, 2023 was the day that took us, my wife and I to Mercedes - Benz, Maidstone... Anthony Bartolo as our contact person who made our visit memorable."
"After what was initially a ‘browse’ at Mercedes Maidstone, we bought a new Mercedes on the same day!"
"I'm thrilled with my purchase and despite not residing near Maidstone, the unparalleled service makes it the journey unquestionably worthwhile."
"Fantastic service every time! Great work area with all the space I needed to continue working while I waited for my car."
"Purchased a car through the website and everything went smoothly from start to finish."
"First class service from viewing the vehicle to picking up."
"Very positive buying experience our salesman Richard Rapley gave us plenty of time to test drive the vehicle without pressure."
Cons:
"I had had a few small issues with a car I had recently bought from this dealership."
"Only minor issues was they couldn’t supply private plates from the service dept. not too accommodating and wouldn’t accept a scan of documents."
"Avoid, bought a vehicle and was told the service due in 4 months was included in the transaction. To arrive for the work to be done and told it is not."
"They sold me a CLA that has many faults/issues and I'm being tossed around trying to get them to fix the issues under warranty."
"I will never buy another Mercedes for the simple reason this is our local dealer and repair center. AVOID AT ALL COSTS"
"Simply put - Once they get your money off you and you drive away, they no longer care."
"Avoid this dealer! I'm leaving this review not to moan, but more as a friendly advice to others looking to buy from this dealership."
Staff Professionalism
Pros:
"Ola Mustafa explained everything and answered promptly all my queries with good advice."
"Richard was very attentive and he certainly made the experience of purchasing our vehicle seamlessly."
"Ashley in the Maidstone branch was incredibly professional and quickly sourced the model we were looking for so we could have a test drive."
"Ravinder Sidhu is the best salesman we have ever dealt with, he is so polite and professional."
"Richard was an absolute pleasure to deal with, polite, courteous and thorough."
"Anthony who was my sales rep was extremely professional and easy to talk to!"
"Ashley from Mercedes Maidstone greeted me with a warm smile and genuine enthusiasm."
Cons:
"The lady however wasn't happy with accepting this and with disrespect, rudeness told me i wouldnt be allowed to loan any car next time."
"It feels like if your car is over 3 years old you lose all benefits as well as respect from the customer service advisors."
"They are knowledgable and professional, proactive, friendly, cheerful and polite."
"Such an awful experience with these bunch of day light robbers. Besides the overcharges the constant poor organization, constant revisits and condescending unempathic staff."
"I thought I was discriminated against by the attendant and until today I didn't get anything back for the service of my vehicle."
"Firstly, the loose change left in my car were stolen."
"They’re unable to give a timeframe for a repair and the car went into them completely fine."