Goodfellows Estate Agents - Cheam Village Reviews Summary

Customer Service

Pros:

• "Very accommodating and all issues or queries were solved quickly."
• "Both of them couldn’t have been more helpful."
• "Explaining every detail of the process and always at the end of the phone, nothing is too much trouble which is so refreshing."
• "Beckie and her team are excellent communicators."
• "Beckie is absolutely fantastic, has been super responsive and helpful."
• "Molly was super efficient and commercial minded in closing the deal and also ensured a smooth handover."
• "The team at Goodfellows is excellent and go above & beyond to ensure deals are done on time and all the parties are clearly informed & happy."

Cons:

• "I would always recommend anyone to stay well away."
• "The service was unprofessional and rude."
• "The worst customer service i have ever experienced."
• "Some staff talk over you, some treat you and talk to you as if you have no common sense."
• "There was no sense of humanity."
• "Overall I will never use this estate agent again."
• "We had a property surveyed, and the estate agent asked us to give them some information of the valuation and the fault within the property. It was unprofessional for them to even think of asking us."

Professionalism

Pros:

• "As a first time seller, I was hesitant. Estate Agent Sabrina Rosenow dealt with the sale from beginning to end. Professional, reassuring and helpful."
• "Having seen many agents to look after my rental property, Louise and Mandy stood high above the rest. Totally professional and always on hand from start to finish."
• "Professional from the first meeting to the final email."
• "Both Mandy and Becky were professional, helpful and pleasant to deal with at all times."
• "Sabrina Rosenow was absolutely brilliant in her efforts in helping us as first time buyers."
• "Stefan helped us every step of the way."
• "Their attention to detail and commitment to providing exceptional service is truly commendable."

Cons:

• "I would always recommend anyone to stay well away."
• "The service was unprofessional and rude."
• "The worst customer service i have ever experienced."
• "Some staff talk over you, some treat you and talk to you as if you have no common sense."
• "There was no sense of humanity."
• "Overall I will never use this estate agent again."
• "We had a property surveyed, and the estate agent asked us to give them some information of the valuation and the fault within the property. It was unprofessional for them to even think of asking us."

Communication

Pros:

• "Beckie and her team are excellent communicators."
• "Explaining every detail of the process and always at the end of the phone, nothing is too much trouble which is so refreshing."
• "Upon walking in to the branch it was immediately clear that there was a real team spirit and a 'Can Do' culture about the place."
• "They call back when they say they will, so what they say they will and are very friendly to deal with."
• "The team at Goodfellows is excellent and go above & beyond to ensure deals are done on time and all the parties are clearly informed & happy."
• "Beckie's work resonates strongly with the words perseverance and consistent."
• "Beckie is absolutely fantastic, has been super responsive and helpful."

Cons:

• "The service was unprofessional and rude."
• "The worst customer service i have ever experienced."
• "Some staff talk over you, some treat you and talk to you as if you have no common sense."
• "There was no sense of humanity."
• "Overall I will never use this estate agent again."
• "We had a property surveyed, and the estate agent asked us to give them some information of the valuation and the fault within the property. It was unprofessional for them to even think of asking us."