Endsleigh Garden Centre Reviews Summary

Customer Service

Pros:

• "We would like to thank Gail, Abby, Simon and another nice lady at the checkout for outstanding service today!"
• "Good restaurant service with nice staff."
• "Today the 26th of October we went to your restaurant and I must say on behalf of my friend and I how wonderful your staff was very polite and helpful in these hard times."
• "The staff throughout the garden center, in the cafe and in the grotto are amazing they are always happy to help and always so lovely and able to interact with children on such a fantastic level."
• "Staff were very polite and helpful though so 5 stars for them."
• "Friendly knowledgeable staff, one of whom spent a long time advising me about the best way to care for a plant that I had chosen."
• "The staff are very helpful and friendly."

Cons:

• "We had to use the toilets whilst we were there and had such a rude member of staff at the till make sarcastic comments about people just using the facilities."
• "Lack of experienced staff, no-one really cared."
• "Visited endsleigh garden centre today the garden centre was beautiful but so very disappointed with the restaurant staff the service was absalutley appauling."
• "Terrible Customer service in Cafe...After ordering food (Fish and Chips) which arrived well overcooked and complaining....waitress replied..'Well you don't have to eat it!'"
• "Very poor service in the main restaurant. We waited 40 minutes for our food order, gave up and asked for a refund."
• "Miserable staff the the tills, really gone down hill."
• "Awful experience waiting 2 and a half hours to see father Christmas in the grotto with an under 3 year old to then be greated with rude staff when told about the experience."

Food Quality

Pros:

• "Food was hot and really tasty."
• "We had a most excellent afternoon tea with freshly made sandwiches, pastries, cakes and a fruit scone with clotted cream and jam."
• "Just had a wonderful afternoon tea, in the secluded tearoom area. Food was deliciously fresh."
• "The quality and quantity of the food far exceeded our expectations and we were offered copious quantities of tea even though the staff were extraordinarily busy."
• "The stars are for afternoon tea. Really good quality sandwiches, the cakes were amazing."
• "The food was lovely."
• "All the food was high quality and delicious!"

Cons:

• "Soft play is far too expensive for a ball pool that is more of a puddle."
• "Unbelievably slow service in coffee shop, microwaved bread to go with soup which, when I was finally given a spoon, was so peppery it was inedible."
• "The restaurant is very expensive too serving really poor quality food."
• "Coffee cold time we received breakfast- sausages anemic."
• "Had a dreadful experience yesterday at the cafe."
• "Cafe disappointing. I ordered a baked potato with tuna, creme fraiche and garden salad... the potato was overdone."
• "But the biggest disappointment was the food. We each had a cheese scone which was stale - cold, dry, dense and flavourless."

Accessibility

Pros:

• "Masks to be worn unless you're exempt, due to current restrictions. Disable friendly."
• "Lots of disabled parking spaces outside the main entrance."
• "Endsleigh is definitely dog friendly and though the main restaurant does not allow dogs there is an outside area for dogs and owners to sit."
• "Went back last week and delighted to find owners with dogs on leads can now sit down inside by the cafe area for a cuppa and snack."
• "Lots of space for wheelchair users and there a long shallow ramps across the entire store."
• "Lovely place, but for me the best is that I can take my little dog with me."
• "We had our dog with us and were very pleased there was a section we could sit with her."

Cons:

• "Only problem is the way it is set out it's a long walk around for disabled people on sticks, this could do with being re-addressed."
• "You have to walk all the way around the centre to visit the cafe or toilets."
• "Some thought needs to be given to your disabled customers who really cannot be expected to wind their way through decorations, indoor plants, food and so on to get from one part of the store to another."
• "Terrible access for the disabled unless in wheelchair. Have to walk all around the store to get to toilet or cafe."
• "It's like a long and winding road to take in the whole store with no seating along the way for less able customers."
• "Crazy! You have to walk round all the sections before you get to the toilets and main restaurant."
• "Very busy. Not able to social distance."

Value for Money

Pros:

• "Although it's slightly expensive, I think it's worth the money."
• "Centre is generally overpriced -as are most garden centres, but there are also reasonably priced products too."
• "Prices here are about £1 per plant lower here than they are at Crownhill Garden Centre so that's a bonus."
• "The prices, by the way, were quite reasonable, compared to what we would have spent in Hampshire, from where we moved last year."
• "I wouldn't say it's cheap but you know with confidence that what you buy is of very good quality."
• "Since the takeover by blue diamond it has become very competitively priced for landscaping materials such as mulch, compost and soil improvers."
• "They do excellent breakfasts."

Cons:

• "Soft play is far too expensive for a ball pool that is more of a puddle."
• "It is on the pricey side however."
• "Seriously overpriced (cafe), sugar only on couple of tables so we had to look for it, no one is clearing the tables so it was a mess."
• "Christmas goods overpriced by a huge margin compared to The Range or B&Q."
• "The restaurant is very expensive too serving really poor quality food."
• "Lovely lunch but very pricey and the layout of the store is awful."
• "Sorry Ensliegh, but as nice as your shop is, as lovely as your Xmas grottos are. You just lost £500 worth of business because you cannot deliver the same level of service as you try and overcharge for!"

Facility Maintenance

Pros:

• "Good Covid prevention procedures have been put in place."
• "Always immaculately clean and great service at the cafes."
• "The place is always clean and tidy with friendly helpful staff."
• "Very clean, and well laid out."
• "Considering this garden centre has recently re-opened due to an easing of lock down rules, it's in remarkably good shape."
• "The overall experience starts as soon as you walk through the door, the products are laid out lovely, the plants look fresh."
• "Well stocked and beautifully laid out."