Seymours Woking Lettings Reviews Summary

Customer Service

Pros:

• "Sam Grundy who was very helpful and put us to ease."
• "Jade Turner, the letting agent who assisted me, was incredibly professional and attentive."
• "Seymours was the only letting agent that provided us with good customer service."
• "The current Property Manager, Elliot, is exceptionally helpful and always provides fast responses."
• "With Katy's persistence and professionalism we managed to resolve the issue."
• "The agents always very kind, during the years several times helped me to find property to rent even if I have a cat."
• "Very professional, helpful and excellent service."
• "Special thanks again to Jade who really made the process easy."

Cons:

• "Not happy with the rental services. Alannah Ford seems to be rude and work in favour of tenants rather than the landlord."
• "When moving out, they will provide a long list of issues that they will be charging for. They back down fairly quickly if you challenge them."
• "Once you have moved into the property the service deteriorates drastically."
• "Thomas was very unhelpful, left me ignored for a long time."
• "We are receiving unacceptable service and I am very disappointed."
• "Renters should avoid Seymours. Not only have they been unprofessional and unresponsive throughout our tenancy."

Efficiency in Finding Properties

Pros:

• "It didn’t take more than a few days and we had some viewings to attend and managed to secure our new home."
• "Their dedication made finding my new home a smooth and pleasant journey."
• "They made sure to contact us promptly when a new flat came on the market."
• "We went from being completely despondent that we wouldn’t find anything to having a great property secured within a matter of a couple of days."
• "Viewed, offer made and moving in within a week!"
• "Sam Grundy accomplished such a miracle for us. The rental process, thanks to the automatic system, is simple and fast."
• "Seymours have been super helpful in finding me an apartment."
• "My wife and I recently moved from México to the UK and we really didn't knew much about the competitiveness in Real Estate market in the area... Sam Grundy... accomplished a deal in less than a week!"

Cons:

• "But with current hot market situation in Woking it has been difficult to find the best place."
• "Great experience with Seymours. I did two viewings with them and while the apartments didn’t come through due to different reasons."
• "When I was handed the keys, the flat did have problems, especially with the cleaning, so dirty toilets, yellow under the toilets seat, dirty oven."
• "We contacted Seymours for a property in Woking and everything from the ease of the whole process to professionalism and friendliness of the staff... and everything in between has been brilliant."
• "We rented properties managed by Seymours for 6 years... Emails are ignored or receive inconsistent responses and repairs take months to complete."

Property Management

Pros:

• "The property that we stay in is managed by Seymours (Woking). The current Property Manager, Elliot, is exceptionally helpful."
• "A big thanks to Katy Jeffery for resolving our end of tenancy deposit claim."
• "Thanks to Elliott Price for his great customer service handling our account with Seymours."
• "Fantastic team at Woking Seymour's, was having a lot of difficulty finding an affordable rental that allowed dogs until Jade stepped up and found one for me."
• "Elliot Price has been excellent in looking after our rental property."
• "I've let property through Seymours for over 10 years and have received exceptional service throughout."
• "We had an issue with one of our appliances and Elliot P was extremely helpful and communicative with the process of getting it sorted."
• "I am letting out a property through Seymours for a while and I am thoroughly impressed by the service they provide in managing the property."

Cons:

• "The moving in experience is the worst, If you are going to use Seymours."
• "They promised a deep clean before we move our stuff, but they failed to stick to their promise at every turn."
• "We had an emergency with some of the plumbing and there was a plumber promised within 2 hours but arrived in 20 minutes and the problem solved."
• "We are a family just moved to UK, need to find a house within short period, Andzela and Mia explained the housing market and details about how to rent a house in UK patiently. Eventualy helped us find a house which meets our requiements very well."
• "Had a very good and professional experience in my search for a home. Angzela controlling things in the office making sure i know what to do and expect while Mo was running around the field with me."
• "My experience with the letting team in Woking was excellent. All the team was very friendly, helpful and qualified."
• "Thomas Cheape has been extremely efficient in sorting an urgent plumbing problem - he organised a plumber around and had the issue resolved in less than an hour after my distress signal."