Address: 1JH, Rudding Ln, Harrogate HG3 1LL, United Kingdom
Phone: +441423871350
Rating: 4.7
based on 108 reviews.
Accommodation and Room Quality
Pros:
"Our room was immaculate and since its was both my wife's 30th birthday and our 5 year anniversary they provided us with a bottle of champagne, some sweet treats, and a lovely handwritten note."
"Rooms are lovely, and we were lucky enough to get one with a private terrace this year."
"The hotel rooms are clean, spacious and decorated nicely."
"Stayed in one of the luxury lakeside lodges. Absolutely amazing and could not have been happier."
Cons:
"Housekeeping walking into our room without calling or knocking first and I had just got out of the shower!"
"Downsides - when reserving they made a few promises and then other members of the team overruled them and took these things away - free breakfast at the hotel, early check in."
"Bathrooms not very clean.... Shower leaked through into ours..."
"Old band aid in my partners robe pocket."
Spa Facilities and Treatments
Pros:
"We spent the rest of our stay at the equally amazing spa, which again was probably the best spa I've ever been to."
"The spa facility was incredibly start from their roof top heating pool, the steam room and the scenic sauna."
"I got the body scrub treatment, which I really didn't think I'd like, but felt like I was in heaven once my treatment began, highly recommend it."
"The array of treatments available here is impressive, and the sauna and steam rooms are a true treat for relaxation enthusiasts."
Cons:
"BUT I visited yesterday evening, and it was so disappointing to see the changing rooms and spa area dirty with hair, discarded cups, and bottles."
"The biggest let down with this spa is the policies it has - letting people take phones around the spa with them, and drinks into the pool, makes it more of a pool party / holiday feel than the relaxing health spa vibe."
"Really enjoyed the day at the Spa... We choose the body polish treatment, and all four of considered the experience to be OK, not great, nothing special and a bit of a waste."
"The spa is beautiful clean and very welcoming staff was lovely... Only one complaint The food came cold and had to wait a while for a replacement and that wasn't anything to write home about Rudding you need to pull your socks up in that department as everything else is spot on Shame !!!!"
Dining Experience
Pros:
"My wife and I both got the shredded duck leg Yorkshire pudding, I cannot begin to describe how great it was."
"We ate at Horto and had a delicious, fresh and locally sourced meal."
"The spa is an absolute dream so good one of the best I've been in . The staff were lovely and extremely helpful."
"Lunch was amazing, with a couple of fab looking veggie & vegan options, & the staff were just the best."
Cons:
"The biggest let down... The food also isn't there compared to the competition- just 2 courses included for lunch and the menu was pretty dull."
"I didn’t even enter the spa facilities as they were all so busy. This cost over £140 and I would like a refund. I made a complaint but I’m still waiting."
"For what you pay, the service is sadly lacking... The food was average, on a raw bed of cabbage, difficult to consume and unseasoned."
"Meal for 2 and spa experience! What an experience ,poor food ,beef rib 3 small balls of grossly overcooked, tasteless beef balls who would struggle to achieve starter status."
Customer Service
Pros:
"When we had a nightmare with our arranged childcare for the evening, the staff were beyond helpful and kind in helping us out."
"The staff were nothing short of excellent and thankfully helped me decide on what was easily one of the top two breakfasts I've ever had in my life."
"The staff deserves special praise for their exceptional hospitality and friendliness."
"All staff friendly & polite. They made sure we were well looked after & happy."
Cons:
"DO NOT TAKE CHILDREN! Nothing about this hotel is child-friendly... we encountered numerous errors and irritations which we had to sort out."
"Finally, the staff were slow on keeping the pool areas clear and clean of people's used drinks glasses."
"Staff at the bar were friendly, the beauticians were great and I enjoyed my treatment but the spa experience overall was disappointing compared to my previous visits and I don't think it's worth the money anymore."
"Called to question something on their website due to lack of info, waited so long, finally spoke to someone she put me on hold and then hung up."
Value for Money
Pros:
"We were invited back, but we’re unable to do so yet, but would love to in the future."
"We will be back, again!"
"The spa is beautiful clean and very welcoming staff was lovely."
"The spa is an absolute dream so good one of the best I've been in."
Cons:
"As health spas go it's nice, but the pricing is in line with other health spas that are of a higher quality and service for what you're paying."
"Overpriced for the experiences available, far too busy."
"Very pricey for drinks. One sauna room (I think it was a sauna anyway) was out of order."