TGI Fridays - Teesside Reviews Summary

Category: American restaurant

Address: Teesside Shopping Park, Teesside Park Dr, Thornaby, Stockton-on-Tees TS17 7BG, United Kingdom

Phone: +443304605563

Rating: 4.1
based on 183 reviews.

Service

Pros:

  • "Service from Emma T was absolutely perfect hence the 5 stars, deserves a recommendation."
  • "Staff were lovely though and the place looks great."
  • "Other than that the service was great very friendly and helpful staff and the atmosphere was excellent."
  • "Our server was very attentive and she checked before the song was sang (no spoilers)."
  • "Fantastic food, Excellent Service, Polite & Caring Staff."
  • "Always a really nice atmosphere in TGI Fridays, staff are welcoming and attentive."
  • "Staff were friendly and approachable and speed of service was very reasonable."

Cons:

  • "Our kids meals didn't arrive when asked and we had to chase them up."
  • "Service was a little slow with some servers seemingly wandering around and not doing anything much despite it being very busy."
  • "Shoddy service and a little bit grubby."
  • "Service was shocking we sat for about 10/15 minutes and still hadn’t had a drink order placed."
  • "I was at this restaurant today the service was more than poor dirty tables when I finally got the food there was a hair in it I was disgusted the manager showed little sympathy I would never go back very bad customer service."
  • "Asked the waitress for bill and pay it by card... waited for 15 min to do the payment and the waitress totally forgot about us!"
  • "We asked for a quieter part of the restaurant due to some of the guests having sensory issues."

Food Quality

Pros:

  • "The food was delicious 😋"
  • "Love the food here, sometimes it does come a bit cold but the staff quickly sort it for you."
  • "The ribs and steak were to die for. Cooked to perfection."
  • "The food was delicious. I had the Fridays chicken strips. The jack Daniels glaze was to die for."
  • "The main course of sesame chicken strips was lovely and cooked well and the ribs were delicious."
  • "Food very good, service was excellent!"
  • "The food was lovely, big portions and well cooked and presented."

Cons:

  • "Starter arrived I am still looking for the pulled pork topping on my so-called loaded potato skins."
  • "As for my ribs they were nothing short of cremated with only 4 ribs!!"
  • "The BBQ ribs I had were burnt and not 'glazed'."
  • "The chips were loaded with salt, they were barely edible."
  • "Ribs were very dry and considering the price I had much higher expectations so I’ve sent them back."
  • "When the mains arrived they were extremely disappointing excuses of 'meals'."
  • "Ordered sesame chicken and it was over cooked and dry."

Atmosphere

Pros:

  • "The atmosphere is always bustling, families and friends all talking and enjoying their dining experience."
  • "If it's after work dining you're after with decent food and a relaxing atmosphere you can't go wrong with this place."
  • "The atmosphere was great though. we got offered free dessert but had to go bed."
  • "Kids enjoyed it good little activities for them."
  • "Nice relaxed environment with a menu full of delicious food to choose from."
  • "We will definitely be planning trips there again soon!!"
  • "Always had brilliant service, the staff are very attentive e.g. making sure you're happy, offering refills etc."

Cons:

  • "I personally find it a bit noisy with competing chatter and music so not a place for a quiet or romantic night out!"
  • "It was quite busy for a Tuesday night but started to quieten off after 7pm."
  • "Impossible to hear yourself think, let alone have a conversation due to VERY loud music."
  • "Just visited TGI Fridays Teesside park. And we were very disappointed. Fajitas weren't sizzling."
  • "Music so loud I couldn't hear my partner."
  • "It can be overwhelmingly loud so if you are someone who doesn't like crowded or loud places, you may want to wary of this."
  • "Considering how much we spent, the atmosphere wasn't very good."

Value

Pros:

  • "Got the £13 endless apps. The range was good; it's essentially a small buffet."
  • "Kids eat free over half term."
  • "Not cheap, but didn't break the bank either and I will happily go again."
  • "Amazing food....well priced....loved it first time I've ever been over."
  • "They do offers, however, that can bring the prices down to something approaching reasonable."
  • "It's a bargain this government scheme."
  • "Need to book up Mon Tue wed. Absolute cracking meals. Ribs a must to try. Food piping hot service 2nd to none."

Cons:

  • "Overpriced from the portion sizes."
  • "Prices are far too expensive these days for sub par food."
  • "Some food had flavour, most seemed overcooked or watery/lack of flavour."
  • "Sticky seats as well got to say it put me off my meal."
  • "Too many tables so not enough room."
  • "Very expensive, prices are now ridiculously expensive and portions are very small."
  • "Seems expensive for what is essentially an American fast food experience."

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