Ihsaan Tours Reviews Summary

Customer Service

Pros:

• "The service you receive here is excellent."
• "The brothers went above and beyond what they could with a big group of people."
• "Updates were regularly communicated and they were always there to help us with any questions or issues."
• "Brother Bilal reached out to me every day from that point asking how we are doing and suggested how I could make it easy for them while I was there."
• "The whole team looked after us day and night and took care of everything allowing us hujjaj to focus solely on worship."
• "Both hotels were within close proximity to the Masjid's (Pullman Zamzam, Madinah and Jabal Omar, Hilton Suites, Makkah)."
• "Bilal was an absolute pleasure to deal with and went above and beyond what a usual travel company would do."
• "They had an excellent team that supported us throughout the journey."

Cons:

• "PLEASE DO NOT EXPERIANCE WHAT WE BEEN TBROUGH…. If I can upload photos I would … Money Scammers Money Scammers ….."
• "Really lacked leadership and organisation! Very much saddened and appalled by the lack of service this company offered."
• "No space for prayer in Mina or Arafat. In Muzdalifah the elderly and those in wheelchairs left to be collected last."
• "They said prices had increased as if that justified the lack of service. We paid £5,500 each."
• "They watched when one of their own threaten my family member out of the blue (after we made a formal complaint after our various attempts to talk to them failed)."
• "One apologised for their group members behaviour but no control over their own members of their actions!"
• "Women’s side had no guidance or leadership. One lady was appointed but hardly seen throughout the duration of the trip, so ladies didn’t have any female group members to approach."
• "The food in mina was excellent, the Turkish style food was clean and caused no issues."

Accommodation

Pros:

• "We was provided with 5 start hotels with amazing views in front of the mosques in Makkah and Madinah."
• "Both hotels in Makkah and Madina were 5* were in very close proximity to the masjids and shops/food places."
• "I wasn't concerned about my accommodations, whilst my focus was entirely on connecting with Allah."
• "The hotels they chose in both makkah and Madina were absolutely beautiful and soo close to the masjids."
• "The hotels we stayed at in Medina and Makkah were very good with excellent food and the locations were 30 seconds to 1 minute walk from the hotel entrance to the masjids."
• "The whole team looked after us day and night and took care of everything allowing us hujjaj to focus solely on worship and making the most of our time out there."
• "The hotels chosen were excellent and the activities arranged on this retreat were second to none!"
• "Both hotels were within close proximity to the Masjid's (Pullman Zamzam, Madinah and Jabal Omar, Hilton Suites, Makkah)."

Cons:

• "AVOID IHSAAN TOURS! Had a very bad experience with Ihsaan Tours this year 2018."
• "Women’s side had no guidance or leadership."
• "No space for prayer in Mina or Arafat. In Muzdalifah the elderly and those in wheelchairs left to be collected last."
• "No tours conducted other than a basic show of the prophets mosque and another and mount ohud and cemetery there."
• "They put us together with other tour groups including Talbiyah as we later found out they form part of a larger umbrella group which was never disclosed until after everything was booked!"
• "No tours provided."
• "The tour group should’ve organised the first coach to take those with health issues first rather than let them sit out in the hot sun."
• "They had an excellent team that supported us throughout the journey."

Value for Money

Pros:

• "My money was spent wisely there was so much they were providing for us I had no worries about anything."
• "The trip was excellent, good value for money and exceeded all my expectations."
• "Alhamdulillah my trip to umrah was completely smooth."
• "Iʼve had the opportunity to experience the Moroccan Retreat 2020 and to be a part of the first group on the Pakistan retreat 2022."
• "Each journey has been a truly unforgettable experience."
• "The brothers are caring, understanding and always available regardless of time."
• "The trips are great value for money and most importantly the organisation was exceptional, they really go above and beyond to make the trip special."
• "Travelled with them 4 times now for umrah and it was standout service from start to finish."

Cons:

• "Don’t know why they were so bad or on a cost cutting measure this year."
• "AVOID IHSAAN TOURS! Had a very bad experience with Ihsaan Tours this year 2018."
• "Hardly any collective duas or guidance."
• "Women’s side had no guidance or leadership."
• "No tours conducted other than a basic show of the prophets mosque and another and mount ohud and cemetery there."
• "No tours provided."
• "Hardly any space for prayer in Mina or Arafat."
• "No space for prayer in Mina or Arafat. In Muzdalifah the elderly and those in wheelchairs left to be collected last."