McDonald's Reviews Summary

Customer Service

Pros:

• "Late night/early morning visits are made enjoyable with staff who are down to earth and happy to have a laugh without compromising work effort."
• "Just wanted to say that I visited McDonald's holderness road this evening with my twin grandsons it was very busy and chaotic but the lad called Alex who was serving was so polite and helpful to everyone his customer service skills are excellent he is a credit."
• "Didn't catch the lad's name but the gent who was service on the morning of the 7/6/23 was arguably one of the most polite lads I've ever met."
• "The way they carried themselves, I would assume they are of a higher position, but both were kind and courteous, setting an example for how others should act."
• "Always good service here, when you're allowed in for take away or drive thru."
• "I was served by holly. She was very friendly and whilst I was eating in store, I could hear this continued friendliness to everyone and it was refreshing and added to a nice atmosphere."
• "Staff where EXCELLENT they're POLITE and also very UNDERSTANDING."

Cons:

• "The overall service was diabolical, no tables were cleared food spilling all over."
• "Appalling service. Staff are miserable."
• "Manager very rude."
• "Staff are either busy or stood in groups chatting."
• "Service was unbelievably slow for so called fast food."
• "Staff not very helpful no monopoly pieces on any of the food obviously someone couldn't be bothered to do their job today, walk in customers not given as much priority as drive through customers or deliveroo staff picking up orders."
• "6 staff stood around doing nothing laughing and joking among themselves."

Cleanliness

Pros:

• "The restaurant inside is a little small but clean, tidy and well maintained."
• "Most of the staff are really friendly & helpful, there is one lady that works there she is always really helpful & always cleaning which is good to see as you don't see it in other McDonald's restaurants."

Cons:

• "It was very dirty, too. There was nowhere to go to avoid it all."
• "Lots of food and rubbish on the floor. Never seen the place look so dirty."
• "Place is absolutely disgusting. Staff walk around blind not seeing the dirty tables."
• "The toilets were disgusting! They were filthy!"
• "It was dirty and not clean behind the counter where they cook near the chips and there other end there was food everywhere on the floor they was kinder cleaning it up but not doing good job at it very off put while wait for your food won't be going there anymore."
• "Absoulety disgusted with the state of the place."

Order Accuracy

Pros:

• "Although very busy, food was being produced at a high standard and very quickly."

Cons:

• "Had order delivered tonight arrived late and missing all drinks from meals tried to call no answer had to then get in my car and drive out to store to get them to sort it."
• "After waiting nearly 2 hours and having to order my food twice in that time, my order was completely wrong."
• "Order came to £35.71 delivery came with a man on a cycle the cola's had spilled all over food we could not eat it, also it was stone cold."
• "Mcdelivery is awful. Twice I’ve ordered and both times got my order wrong."
• "Ordered a delivery order via the app. What I ordered and what I received was totally wrong. Tried to ring them, no answer whatsoever."
• "Wrong order delivered via JustEat - most unhelpful person at store when called, no apology given just put blame onto JustEat driver, no offer of help replacing order."
• "I ordered a lot of items and they missed 2 items, got 2 items wrong and forgot sauces and pickles completely when i requested extra."

Facility and Accessibility

Pros:

• "Good to sit in and watch the mayhem in the carpark. Clearly people dont know how to drive or park. Well worth a visit for the comedy factor."
• "McDonald's holderness road, lovely space for a quick bite with the kids. Can be very full but it is ok and the service is ok."

Cons:

• "This place is a nightmare to get out of in the daytime, due to traffic on Holderness rd."
• "Drive 🚗 in only due to being 6 in the morning."
• "Just used the drive through, very tight if you have a large vehicle."
• "Not quick with service. Easy to get run over going too and from, due to traffic flow and slow drive and park(through) as all McDonald's now."
• "The entrance door, ordering area and waiting area was absolutely rammed full of delivery drivers stood around taking up all the space."
• "Full of foreign just eat delivery men who couldn't understand simple order numbers, too busy eyeing up little teenage girls and giggling!no masks no social distancing and ridiculous wait times."

Food Quality

Pros:

• "Love mcdonalds had double quarter pounder which is great as always."
• "This was one of the smaller McDonalds in the McDonalds franchise. The staff seem lovely, they did a good job with my order."

Cons:

• "Bigmac had no sauce or gherkins."
• "I ordered the mc chicken burger meal, absolutely tasteless. the only taste was the ketchup."
• "Pancakes came without syrup, 2 of the breakfasts we ordered were wrong and most of it was lukewarm at best."
• "It was as plastic as ever. It may be relatively cheap and quick but the burger was flavour less and the fries soggy."
• "After a recent visit to New York and eating a signature burger on 3rd avenue Macdonald's you need to get your act together chips barely cooked and burger should have had crispy bacon instead of under cooked sorry rubbish no competition !!!!
• "The food was cold and hard like it had been sat waiting the whole 20 minutes my ice cream had melted."
• "Gone down hill they don’t take care of the food we got a burgar and it was all burnt and was covered in mayo and salad to hide the fact they had burnt it absolutely disgusting not to mention the iced machine is always 'broken'."