LD Mountain Centre Reviews Summary

Customer Service

Pros:

• "I felt compelled to write a review as I think this is brilliant customer service."
• "The shoes were put aside for me and once I'd ordered them online I got a dispatch email within the hour telling me they'd been sent off."
• "Yes - they did reply to my emails, cancelled my order and refunded the near £200 amount back to my card within 4 days."
• "The consignment was with me the next morning, wonderful!!!"
• "They always answer my emails, and give full tracking details, which is impressive."
• "Handled a warranty return on a pair of boots with a fault and liaised with the brand on my behalf."
• "John helped me get my whole ski setup. Very patient. Took his time to make sure everything was right and very informative and helpful."

Cons:

• "emailed the company, they said it will be sent out next day it wasn't."
• "Why does it take 9 days to figure out they have no stock, why didn't they offer an alternative product to of similar requirements to fulfill this order."
• "Tried numerous times to contact store no answer appalling customer service."
• "Will not ever buy from them again. Terrible customer service."
• "Very disappointed with this company, spent over £3000 with them on Canada Goose coats."
• "Do not use this shop placed an order took my money straight away received an email 7 DAYS LATER there was a stock error and they don't have it."
• "I've sent email after email - no response. I've tried calling - no answer."

Delivery & Dispatch

Pros:

• "Order 2 pairs of boots. Great price and super quick delivery."
• "I bought a few things from LD Mountain Centre and the delivery has been great."
• "From ordering on Friday, they turned up, faster than expected on Saturday morning."
• "Just Brilliant, I ordered Canada Goose PBI Bomber arrived next day!"
• "The shoes arrived promptly, in perfect condition, well packed."
• "I ordered 2 insulated women's jackets on Sunday and by Wednesday they had arrived."
• "The boots arrived in 3 days (UK to Texas). That is really unbelievable."

Cons:

• "Second time I've had to cancel an online order as a week passed and the order still hadn't been shipped."
• "only to be told my whole order is actually out of stock so they had to refund me."
• "Everything ive ordered has eventually arrived, but its worth paying a little bit extra to receive your purchase a bit quicker."
• "Unreliable - you should definitely avoid."
• "Ordered RAB mitten gloves for my husband for Christmas but received RAB glove ... emailed 4 times with no response."
• "Ordered a winter coat on February 6th, nothing received, it is spring now."
• "Ordered on 27th December. Today (4th Jan) I received an email informing me that 'stock' has been misplaced and that they cannot fulfil part of my order."

Pricing & Offers

Pros:

• "Bought hanwag boots they got in touch after I received them asking me if I would give a good review of the item in return they would give me a voucher for 15% off next purchase guess what I gave a good review and received no voucher nothing."
• "ld mountain centre is an absolutely amazing shop couldn't believe it when I seen the price of a mountain equipment lightline eco jacket rrp £279.00 I paid £140.00 in a half price sale."
• "The shoes were £36 cheaper than I'd seen on the shops and I didn't have to pay anything extra for next day delivery."
• "Also showed LD Mountain Centre as the best price, when I clicked on to buy it was even better because they also had a code which gave me free delivery and even more money off."
• "LD Mountain advertised the jacket at a good price compared to a number of other online retailers; a saving of over £130.00."
• "I used a discount code and saved £80!"
• "Great value for my Rab coat too."

Cons:

• "They did offer 15% off the price if I decided to take the demo model which is a bit of an insult to be honest."
• "Found a cheaper price with another retailer and tried to reclaim the difference as per price promise."
• "Advertising free delivery on the item I was just about to order! Got to checkout page and they are charging £14.99 for delivery."
• "Ordered over a week ago, no update on delivery, items not arrived despite paying £4.99 for delivery."
• "Bought gloves (£80) as a Christmas present from family; was assured by a busy salesman that I'd be a size small and medium would be too big. Now have gloves that are far too tight."
• "I purchased a jacket from them 2 days ago and realised I’d been charged £211, rather than £173 which was displayed in their website."
• "The price taken from my card was more than the amount shown when I made the purchase."