ZFN Chartered Surveyors Reviews Summary

Professionalism

Pros:

• "He was fast, professional, polite, and extremely knowledgeable."
• "I genuinely appreciate his professionalism and care towards his clients."
• "Their professionalism and reliability were outstanding."
• "Not only did Fayyaz give me his time to give me advice regarding a house purchase without charging me, he made suggestions of whether i needed a survey at all."
• "Zaid was super responsive and helpful, as well as accommodating when the seller's agent caused problems."
• "Zaid was very helpful with everything. He did a thorough and very professional job."
• "Zaid was extremely helpful from the moment I requested a quote."
• "Zaid was very professional, I really liked his way of communicating and especially his availability to always reassure and be professional."

Cons:

• "Regrettably, Zaid, the surveyor, couldn't provide the necessary answers."
• "Zaid initially offered to help if I found another house, giving me hope that I wouldn't lose my previous investment. However, when the time came, he asked for even more money than I had already paid."
• "WOULD GIVE 0 STARS IF I COULD. THIS IS A BACK STREET COMPANY. FIRST OF ALL WHEN YOU CALL THE PERSON REPLIES VIA TEXT INSTEAD OF ANSWERING THE CALLS."
• "MAJOR ISSUES TO THE PROPERTY NOT MENTIONED ON THE REPORT WHICH HAS NOW COST ME THOUSANDS WHICH I WILL SUE THE COMPANY FOR TO GET BACK."

Communication & Customer Service

Pros:

• "Fayyaz talked us through the report and explained anything we were unclear about."
• "Zaid was always available via phone call or text and answered any questions I had."
• "After the survey he called me and provided a 45 minute debrief which was really good of him."
• "Zaid has been very easy to communicate with and he did an excellent, quick and smooth job."
• "Zaid promptly offered me sound guidance and advice on steps I can take on remedying a problematic chimney stack."
• "Zaid and his colleague were extremely helpful to me when I needed advice on a party wall issue and provided much needed clarity."
• "Zaid called regarding a query I had for a property I am in the process of purchasing."
• "Very responsive and easy to liaise with. Provided a detailed report and also helped clarify additional queries."

Cons:

• "As a first-time buyer, my advice would be to consider finding experts through recommendations from friends."
• "Just to avoid any further frustrating situations, I eventually purchased another house without a survey."
• "THE JOB THEY ACTUALLY DO FOR THE PRICE YOU PAY IS AWFUL AND WILL COST YOU MORE IN THE LONG RUN."
• "He could have just booked an appointment with me but I am so grateful for his honesty."