Address: 178 Easterly Rd, Leeds, LS8 3AD, United Kingdom
Phone: +441132406222
Rating: 4.5
based on 115 reviews.
Customer Service
Pros:
"Staff were helpful and explained what they were doing clearly."
"They were really amazing, they checked my dog for me and explain everything that I needed to do."
"Follow up call the next day to check on the patient."
"The staff were really brilliant especially Lisa and a young man who's name I didn't know."
"Always such a friendly welcome and genuine interest."
"Nurses Care and are Very symapathetic"
"Jane on reception always greets our dog like a friend, she's so helpful and friendly."
Cons:
"We’ve had a very poor experience with Vets for Pets since the new staff have joined."
"Shocking just felt like they was there to take money off me."
"Waited 30 mins past my appointment time no apology for wait given."
"I rung up over my just born Staffordshire bull terrier he wasn't feeding so asked the receptionist for a vet to call me back...but still never received one"
"the receptionist didn't know anything about my phone call the previous day"
"the lady who I was speaking to was the lady I spoke to day before so I told her I wanted a manager for wen I get down there...all I got was the receptionist was sorry and she couldn't remember speaking to me"
"After spending thousands at this vets I am very dissatisfied with the unhelpful verging on rude receptionist I spoke to today."
Quality of Care
Pros:
"They did a brilliant job on neutering my boys cats, had no issues with them or their customer service and very professional."
"The vets showed real interest and concern about my cat's condition and recommended and provided the best care."
"Reasonable price and the cat has already perked up."
"The care on offer from all permanent Vets (and all other locum) is exceptional."
"We were seen almost instantly when we rang up with concerns about our Westie."
"One of the receptionists even insisted I bring my dog in after hearing her symptoms, and she was entirely right to do so (she had pyometra which is an emergency as it can be life-threatening)."
"The vet was very helpful, friendly and Professional and explained what she was going to do then after what she had done."
Cons:
"Very Bad experience, the vet was very poor, she only cared about selling her insurance, she didn't care about my cat's condition."
"Vets for pets don't put your pet first its money that matters."
"Money Orientated, No Duty of care for animals, Money is Foremost"
"The whole appointment was very rushed and the vet was very unsympathetic and cared more about money than our poor boy."
"Procedures not explained properly, was not seen by vet after my dogs surgery to let me know how it went, I was just handed my dog back by nurse."
"They waited too long for tests after my dog had diarrhea for a long time by the time they did tests she was in kidney failure stage."
"Couldn't hear vet as consultation done in waiting room not really told what's wrong with my dog."
Value for Money
Pros:
"A quick review for the member of staff called Rosy Mason. Absolute gem."
"Each step of the process explained fully and with compassion, and although not the most important thing, pricing has been good too."
"Got Harvey in for the surgery he needed within 24 hours of my first call, and we've just brought him back home."
"Great value for money.. When we had to have our dog put to sleep after 12yrs with us the care and support shown by the staff was outstanding."
"Prices are very reasonable."
"Vets for pets saved my dog's life by sorting out an interest free payment plan."
"I was pleasantly surprised by the cost, so signed up for a years worth of flea and worming Treatment."
Cons:
"In essence, we were quoted 350 pounds approx for a dental scale and extractions. When my dog, with toothache, was admitted we were told it was actually closer to 800."
"Watch out because they're very good at withholding information about charges until the treatment is finished."
"Euthanasia - On both occasions today AM and PM. All he was concerned about was payment!"
"I was quoted an amount of £59 for vaccinations of my puppy when I made the appointment. I was then charged £86."
"They booked me in for a checkup after 2 week but didn't say I'd have to pay 50 pound for them to see my dog."
"I then got her cremated there and now they have lost her paw prints and fur I asked for."
"My cat has an infection, I don't know why, I've been to this clinic twice and I've been charged £100 each time, but my cat always gets it again."