The Range, Rugby Reviews Summary

Product Selection and Availability

Pros:

• "They have lots of nice things, we can mix between fashion and vintage, modern and old, good price for all wallets."
• "Great range ;) of products. Always has a fantastic Christmas selection."
• "One of the larger stores with a fantastic range (no pun intended) of household furnishings and decorative items."
• "They carry a large range of items from home furnishings through DIY to craft materials."
• "The selection of garden tools and decorations is fantastic and very affordable."
• "The Range have a great range of art and craft products, kids toys, household, pet supply and DIY, sweets, clothing and more."
• "There's a range of ranges in the range everything from fish tanks to super sweets."

Cons:

• "Some aisles are very difficult to manoeuvre with a buggy as they are quite narrow."
• "It wasn't possible to change some pets items like harnesses."
• "Extremely longs queues. Many items not priced. No one available to ask about pricing."
• "Labels are always wrong or missing."
• "Loads of products not priced which is really annoying!"
• "A lot of the things I wanted to buy, had no price. Just a white mark so you had to guess."
• "Every time I pick something and go for billing its price is more than what it displayed."

Customer Service

Pros:

• "Allowed myself and 8-year-old son to wait in comfort for people to come out of the cinema without feeling awkward as some places do."
• "Otherwise the customer service was helpful and friendly."
• "Staff are helpful and friendly."
• "Always a happy visit into the Range. Staff are always friendly and ready to help."
• "Well set out. Plenty of choices. Staff are helpful and friendly."
• "Staff helpful and informative."
• "The staff are very helpful and friendly if you have any queries."

Cons:

• "I've NEVER EVER experienced that unprofessional and rude costumer service at any shop in my entire life!! Never! I'm speechless, shaking, an extremely disappointed... just unbelievable.."
• "The till had frozen. The manager needs to be sacked."
• "Very rude staff."
• "Bad customer service nobody about who knows what they are doing."
• "Always slow service with very little in the way of attentive staffing, staff always look glum."
• "Staff not very helpful just point when you ask for help."
• "Big lack of customer service."

Store Layout and Cleanliness

Pros:

• "Store is laid out very well and nice and spacious."
• "A great range, well laid out over two floors."
• "Lovely big store with a great range of home ware diy and craft/art supplies all laid out nicely."
• "Clean store and when I went, a staff member was at the entrance with hand sanitiser if required."
• "Nice store, clean and friendly staff."
• "Cafe and toilets are clean and well presented."
• "Enjoyed my visit to the range cafe."

Cons:

• "The store was a bit untidy there was trolleys and rubbish on the shop floor."
• "Very untidy and messy store. Really disappointed. Won't return."
• "Store is a mess! Nothing is priced. When asked for a price staff roll their eyes at you. Used gloves on the floor just disgusting."
• "It was a bit dirty in some areas of the shop."
• "There were boxes and boxes everywhere. You couldn't get up some lanes it was stacked up with more boxes."
• "One downer, public toilets. The corridor leading to them is a biohazard and the gents, bad smell, broken equipment a not clean."
• "The customer toilet adjacent to the cafe in this store is disgraceful."

Pricing and Value

Pros:

• "Offers excellent value."
• "We found the item at a fair price."
• "Pricing very competitive so, whatever you want, other stores will find it hard to price match."
• "Good range of decorative items for reasonable price and decent quality."
• "I love the range it has a lovely variety of items and at reasonable prices."
• "The prices are very good ☺️ for almost everything."
• "Love this store. Lots of cool stuff. Lots of practical things too for home and garden and all at good prices."

Cons:

• "Also the items on sale when buying at the till they’re charging full price, if the customer does not notice they do not bother."
• "Beware of being overcharged at the till. Felt like a scam - a £30 'item' added on."
• "Update: July, it is noticeable that they are gouging across their stock lines, increasing all prices by small amounts weekly."
• "Price labelling of this store is atrocious."
• "When you get to the checkout it's over priced to what it is at other stores."
• "Was very poor wrong prices on things and they don't honour this which is poor and also they didn't remove the item. Staff were not very helpful."
• "Fairly ok but they really should make sure everything has a price."