Address: Victoria Rd, Darlington, DL1 5JG, United Kingdom
Phone: +441325465915
Rating: 4.2
based on 166 reviews.
Customer Service
Pros:
"Excellent service, with no fuss."
"Staff are wonderful here."
"Very friendly and helpful staff."
"Staff always more than helpful with a little personality not robotic."
"Helpful, knowledgable and friendly staff always to hand or nearby to assist with any queries."
"The service we received was excellent."
"Staff here are so very Helpful - as I've have not for a long time met so many helpful people in one place."
"Staff are happy and friendly and only to willing to help when you need it."
Cons:
"marie at the check out was rude and passive aggressive and disrespectful."
"Total shambles at checkouts."
"staff are not as helpful as asda tesco or even Aldi."
"3 of the ladies who i would say were supervisors were just standing talking and laughing."
"Staff were lovely and had no problem with them. However when walking into the store i can head on with a group of youths."
"Customer service in my local store (Darlington) is getting worse every week."
"Your staff in your Cafe need to go on a customer service course. Disgusting how they're speaking to customers."
"I just rang up twice to see if something in stock. Message says they busy, check website which doesn't tell you about stock in-store. Then they hang up !!"
Parking and Layout
Pros:
"Also, the Café is great."
"Parking here isn't that easy - under the multistorey can be very busy and feels very narrow."
"Parking is really good and probably the main selling point."
"Very well stocked sainsburys store, good amount of free parking on site."
Cons:
"I have now received a £70 parking charge notice for going over my 2 hour parking allowance."
"The downstairs car park is awful, the spaces are small, it's dark."
"They trap you inside with gates."
"Parking very dark more lighting needed."
"The car park is very bad. I don't know how it can be allowed - moving cars and pedestrians in almost complete darkness."
"Car park is a nightmare. Roof closed and not enough spaces."
"The parking is a nightmare. A horrible dark under-canopy crowded with cars and wandering shoppers."
"Car park is a bit if a nightmare 😳"
Product Selection and Stock
Pros:
"Good variety of Fruit and Veg."
"A good variety of food at reasonable prices, and also a good variety of beverages alcoholic & non alcoholic."
"The Argos staff are prompt and Sainsbury's sometimes has good offers on alcohol."
"Good variety and quality products. Friendly staff. Good atmosphere."
"Choice of products is great. 'Free From' selection is very good."
Cons:
"We tried to buy a Meal Deal today but discovered that there was no wine left."
"Found pieces of sharp plastic and a piece of hair under a yum yum."
"loads of cages on shop floor, frozen just dumped in wrong freezers, loads of gaps on shelves."
"Poor choice, keep moving things about not enough checkout operators on again."
"Another visit where many shelves empty."
"I was so happy today at saisburys.haven't been since the lockdown..but found the attention to customers safety excellent.. i thought I could pay for my £49 purchase by cash at checkout but was helped out with courtesy and help..thank you"
"It's what you'd expect in any large supermarket. Free parking for 3 hours in a 2 level car park. Good café on the second floor also accessible from the second storey of the car park."
"This supermarket is deceptively large! It looks big but when you go inside it feels much bigger. Parking is available in a multi-story layout and the store is split in a few different ways. You have Sainsbury's, Argos and Sainsbury's Cafe (there is probably more but I didn't look) located just off Victoria Road access is easy as it lies off the ring road in town."
Cleanliness and Hygiene
Pros:
"Clean & well stocked Coffee shop upstairs Clothes department Free parking Comparable pricing Great variety of fresh produce Pharmacy Also houses Argos in store Worth a visit"
"Clean and tidy and doesn't feel cluttered. Good clothing section at good prices especially when they have 25% sale events. Food prices about the same as other supermarkets and good quality. Staff always efficient and friendly."
Cons:
"Utterly disgusting, the hygiene rating should be 1."
"the beauty aisle is terribly hard work and removing the pharmacy is also terrible, hint, don't even try Morrisons pharmacy as an alternative, it will be closed."
"Like all Sainsbury's they seem to have an issue with their customer toilets....they are either out of order, or damaged or blocked."
"Don't bother using the café if you are in a hurry. Waited 27 minutes for a burnt panini! Tables not cleared, dirty dishes piled up. Won't use again. Poor quality for the price."
"Service in the cafe very, very poor. Took so long preparing my drink that the food was heated and I was still at the counter for 10 minutes with the food going cold on my plate."