The Big Smoke - Rotherham Reviews Summary

Food Quality

Pros:

• "From the service to the food a complete 5* experience."
• "The food here is very good, the portion sizes are huge."
• "Outstanding food set in a modern spacious restaurant with food to die for."
• "The homemade cheese sauce is to die for."
• "The food was absolutely amazing and the customer service from your staff also."
• "Fantastic food and friendly service especially as we came with our two young children."
• "The food was fab, portion size was huge definitely get value for your money."
• "Absolutely amazing food ! Great play area for kids and a lovely outside area."

Cons:

• "However, it was a bit over cooked and dry."
• "We all had garlic bread starter which was soggy."
• "Whilst the meat tasted amazing, the potatoes were burnt and quite hard."
• "Food tasted really nice. Very well presented. We had chicken for a Sunday lunch option but the chicken looked like various off cuts of leg stuck together."
• "My wife had the burger which was a bit tough & chewy."
• "The beef burgers were SO pink."
• "I had a rump steak cooked rare as the sirloin had run out, was nicely cooked and came pink. BUT was tough and chewy."
• "Waited one hour for food. we didnt mind if they were cooking fresh. but items arrived cold!"

Service and Staff

Pros:

• "Staff were all lovely, polite and not impatient when we couldn't decide what to order."
• "The staff were very friendly and welcoming and it felt like nothing was too much trouble."
• "Service was perfect, lovely friendly staff, very professional."
• "All of the staff were extremely welcoming and friendly, very accommodating."
• "The staff treat you like royalty."
• "The staff was lovely, polite and created an amazing atmosphere."
• "We were greeted as soon as we walked in and requested to sit outside, which was obliged."
• "Service was fast and our waitress was lovely we also tried the new cocktails the gin fizz was lush."

Cons:

• "Unfortunately the chef didnt read our allergies and therefore my son has been let down."
• "Manager wouldn't even discount anything although we was told we could get a 10% discount."
• "Wait was a bit longer than I'd like, maybe 40 minutes."
• "Service was poor. It was almost impossible to get the server’s attention."
• "We had to intercept someone and ask for everything we needed, e.g. more drinks, dessert menu, dessert to order, the bill, etc."
• "The major down was the service. The waitress was nice & polite but we waited approx 1hr from ordering."
• "Service was absolutely appalling. We had to ask for everything we needed."
• "Felt rushed in ordering as soon as we was seated. Waited 30 minutes for starters and a further 40 minutes for main."