The Waterside - Pub & Carvery Reviews Summary

Atmosphere & Location

Pros:

• "What an absolute gem of a place, the location where its situated is beautiful."
• "Lovely setting by the canal with lots of outdoor seating. Would be lovely sitting outside in summer."
• "Excellent value food and stress free atmosphere."
• "Stunning atmosphere and good food service."
• "Lovely ambiance."
• "The atmosphere is laid-back and relaxing."
• "Great spacious garden for a sunny day, there is a canal right behind the garden from where you can admire beautiful boats passing."

Cons:

• "The TV was on and the music was loud which was not a great atmosphere."
• "We were sat in a dark corner we could barely read the menu."
• "Apart from the flying umbrella their was also many flies and wasps."
• "Nice location, nice pub, could do with a bit of a tidy up outside by the canal."

Service

Pros:

• "Plenty of parking and staff were friendly."
• "Staff were all super friendly and welcoming and accommodating."
• "Had such a great experience on Sunday. The staff couldn’t have been any better."
• "The manager has got a trained eye on what's going on and works very hard."
• "Special thanks to Trish and Izzy for making this a meal to remember, highly recommend coming down for the great food and the friendly conversation from the staff."
• "One lady called Trish was very welcoming, very polite, bubbley, she brought your drinks to your table and did everything in her power to make sure you were happy and looked after."
• "Staff were awesome and let me leave my car there whilst I attended a funeral service nearby, highly recommended you visit this for authentic pub feel especially outside of London!"

Cons:

• "Unpleasant, rude staff."
• "Service has gone down hill in the past month."
• "The customer service was absolutely terrible."
• "Service was poor, having to wait 30 mins for a dessert."
• "Service has always been poor here."
• "No service today! one burger and a pudding not out after 50 minutes chased it up, no one came back to us. No apology when we asked for a refund and was told the wait was an hour and half. 5 to 7 days for a refund! Zero customer service."
• "Super slow service, ordered via app and could see the drinks sat behind the bar waiting to be bought over."

Food Quality

Pros:

• "Food was good value for money."
• "The carvery was superb."
• "Had a wonderful ultimate mixed grill meal. All meats are soft, juicy and flavourous."
• "Food was very nice."
• "The carvery was amazing. Food was cooked well, hot and tasty."
• "The meat's were cooked to perfection and a good selection of veggies which were so fresh and delicious."
• "The food was absolutely beautiful and at a great price too."

Cons:

• "The yorkshires were inedible. Hard, burnt, tasteless pieces of nothing."
• "Had a carvery, food was poor either undercooked or burnt."
• "Been there twice in the past few weeks and tried different beers. In both occasions the beer tasted like water."
• "Most of the menu was unavailable."
• "The carvery was a little disappointing. The food was not very hot... The beef was tough... The mashed potatoes tasted like instant mash."
• "Food terrible. Been a couple of times to give benefit of the doubt but both times shocking. Lots of items unavailable."
• "The carvery was the most bland tasteless carvery I've ever experienced."