"I went to the Ripples aquatic store inside dobbies, what an eye opener, excellent service."
"The staff that were on were lovely."
"Needed advice off one of the assistants working outside today, and would just like to compliment her on her helpful manner & the time she took to try and be as much of a help as she could be."
"Very good aquarium centre onside and assistant Zoe very knowledgeable about fish, will go again."
"Staff were friendly and helpful."
"Staff were very friendly and helpful, would recommend a visit."
"The staff are very pleasant and helpful, nothing too much trouble!"
Cons:
"A number of staff saw me and my dog, and at no point asked if I needed assistance."
"Attitude stinks, had two deliveries of plants all smashed to pieces didn't want to know."
"Don’t bother visiting the cafe, the employees are incredibly rude and miserable."
"Lots of staff who need more training in customer service."
"Job vacancies in the restaurant. Applicants must: have inability to smile, have no customer focus, move at one pace - dead slow."
"Horrendous. Staff do not know what they are doing."
"Absolutely disgraceful customer service."
Facilities
Pros:
"Lovely garden centre with Brantano shoes. Edinburgh wool shop. The Works Coton Traders."
"Nice local garden centre, ample parking including overflow, good selection of plants and bushes."
"Easy to find and access, this is a good size garden centre with plenty of stock."
"Beautiful garden centre, very big inside has pets at home and the works in store plus an aquarium shop."
"Has a number of concessions within such as Ripples(aquatics shop), The Works, a pet shop, meat & poultry and more recently a Sainsburys."
"This is a lovely garden centre, that also has an aquatics, a Works store, a small Waitrose, a cafe/restaurant, with indoor & outdoor seating, a soft toy play area."
"Plenty free car parking and wheelchair accessible."
Cons:
"It was raining when we went and the roof was leaking everywhere."
"Dobbies seemed to be full of rather cheap looking goods."
"However, there is not that many disabled parking spaces."
"Very hot afternoon we all went for a meal the food was nice but very expensive when asked for ice they didn't have any ice🧊???"
"However, I was shocked at the amount of disabled car parking spaces there were, yet there was NOT ONE parent & child parking space!!"
"More like a gift shop and cafe. Hardly any plants."
"Shocked at how bad that experience was!"
Food & Restaurant
Pros:
"Great food - Great service."
"The restaurant was good and I enjoyed a quality gluten free breakfast."
"Food was quick to come out and although it was busy we weren't made to feel rushed at all."
"We had jacket potato and a roasted vegetable and humus baguette, both very good."
"Had a nice cup of tea and a toasted tea cake today.Very nice atmosphere .Food and drink is great."
"Thoroughly enjoyed lunch in the cafe well priced and tasted lovely."
"Nice cafe, nice food, friendly and helpful staff."
Cons:
"Well, food subject to availability. Would help if something was available."
"Food mediocre. Not much choice."
"Popped in for a light lunch with the wife so ordered two soups and a cheese sandwich. 35 minutes later we were told they had run out of soup."
"Afternoon tea booking for 5 people. Mousse cake was frozen in the middle. pomegranate style cake was awful. Battenburg style cake was just green mush."
"Food was very average quality, cheese and tomato baguette @ £5.30 cheese with no taste and very small baguette."
"Had 2 christmas dinners in cafe which were awful - processed turkey, cold gravy, overdone potatos, and soggy veg."
"Sandwiches were very poor two cheese finger sandwiches were soggy and the ham was on hard dried bread."
Value
Pros:
"I went and bought myself half price regatta shirts.and what a lovely deal 👍👍highly recommended."
"We are Dobbie card holders so we had two main meals for £12, great value for money!"
"The plants are a fair price and they are well looked after."
"There is also a very good butchers. Very good quality."
"A great fruit and veg stand at the entrance."
"Can spend hours milling around the stalls, have a coffee and visit the butchers and fishmongers on way out which btw is the best meat and fish I've bought and eaten in years."
"Dobbies itself has a lot to offer and is well worth a visit, it's kind to all age groups and caters for people with disabilities."
Cons:
"Sad to see so many plants dying through lack of water."
"Visited today disappointed that a lot of the house plants were bone dry and not looking good bonsai trees especially."
"Plants over priced."
"Garden centre is lovely - but overpriced."
"Very expensive plants."
"Felt prices of plants were slightly expensive."
"Prices have shot up. Three item breakfast bap which was around £4.00 a year ago is now £5.99."