Rentinc Leeds Reviews Summary

Customer Service

Pros:

• "Ruta has gone above and beyond for myself and my partner."
• "This review is specific for Helen Simpson at rentinc, I have had contact with Helen throughout the last 9 months of my tenancy and she has been a very professional, proactive and kind individual with an excellent performance as a property consultants."
• "Helen has also been quite helpful with any house issues occurring, listening and addressing our issues with a very warm, considerate and empathetic attitude."
• "Been renting with Rentinc for almost two years and have signed for another year! Cannot fault how well we've been looked after by our consultant Jessica."
• "From the first day I moved into my flat, they have always responded to all my complains and requests promptly."
• "Tom Stokes, who is the agent from RentInc that I have been in contact with is amazing and exceptionally professional."
• "Every email is replied to within a day and any problems we’ve had have been addressed quickly and efficiently."

Cons:

• "Ridiculous company, poor customer service takes ages before getting a reply."
• "Money grabbing, pushy and greedy."
• "The staff are rude and do not help at all."
• "They cannot do their job properly and will always delay things."
• "The staff were also slow, rude, and clueless."
• "Jessica (property consultant) & Matt (branch manager) are the two employees I had to deal with the majority of the time and they don't care what you have to say and will make your time with the company as difficult as possible."
• "Absolutely disgusting customer service."

Property Conditions

Pros:

• "Was able to see the property plenty of times and had plenty of information given to me about the property."
• "RentInc have been very accommodating in their management of our property, the house is lovely and well-kept."
• "The maintenance company they provided, Hive, were very good though, and fixed any problems we had throughout the year promptly."

Cons:

• "They allow their tenants to leave piles of rubbish around their properties and take no action, knowing that rats are moving into the properties and affecting other properties around them."
• "The hob had food stains and the windows in my room were mouldy, which Rentinc would do nothing about."
• "To top it off, there were rats running within the walls and under the floorboards all the time."
• "We received the house in a terrible state, it had cob webs in every corner and the carpets were filthy."
• "The house was in a state of disrepair when myself and my housemates arrived."
• "When we arrived at the house there were problems with flies, rats, damp, mould, ants, and a significant amount of fecal matter accumulating around several of the outside drains."
• "The house my daughter and her fellow students rented through Rentinc was barely fit for human habitation from the word go."

Financial Practices

Pros:

• "Two weeks later we had received a full refund."
• "Alistair and Toms helped me with the prices. They got a more affordable price after talking to their manager."
• "And with no Admin fees and a small deposit it was great!"
• "We have just received our full deposit back which we're all really pleased about."

Cons:

• "Specifically target students who are new to the area and less aware, and of course their student loans."
• "Very bad experience. My other friends rented from them on monthly basis but when we were renting they asked to pay the entire years rent upfront."
• "Getting the deposit back off them is an absolute joke as well."
• "They are also unrealistically strict about rent payment dates."
• "From the beginning there were several underhand moves. We were told that we only had to pay half price rent in the summer, but this was then added onto our rent later in the year without our consent."
• "If you do choose to rent with this company, no matter how clean or tidy you are, they will take the majority of your deposit at the end of the year rather than refund it."
• "At every opportunity Rentinc tried to extort money from me and the other tenants in my flat."