Address: 515 Bradford Rd, Thornbury, Bradford BD3 7BA, United Kingdom
Phone: +441274663301
Rating: 4.6
based on 111 reviews.
Staff Attitude
Pros:
"Always greeted with a friendly welcome, there are probably cheaper vets around, but I’m always confident Buddy receives the best care possible."
"The reception staff, nurses and vets are always reassuring and kind, helpful and understanding."
"Everyone at the Vet was very friendly and approachable."
"Lovely staff. Caring and helpful."
"Receptionists and vet alike were as always, friendly, helpful, knowledgeable and approachable."
"All the vets, nurses and reception staff are helpful and friendly."
"Staff are all friendly from front of house to the nurses, to the vets, they are all very professional and care about your pet and its health."
Cons:
"Vet cold unapproachable, my cat had a ear infection she pinned him down dragged his ear back had a quick look inside and put him in a cage so she could talk."
"The vet I saw was awful. He was so condescending indeed."
"Your reception staff need training on how to be more empathetic and less condescending when told that a pet has just passed away."
"Staff are not friendly. They dont like answer my questions ab my pets when i bring them."
"Reception staff has zero understanding of how to deal with insurance companies and sort claims."
"I found the lady who saw my cat today incredibly rude and abrasive."
"The Vet I believe named James showed no empathy, not been treated with basic understanding and genuine caring."
Quality of Veterinary Care
Pros:
"The best vets ever and kind and very caring and always get the diagnosis correct."
"excellent vets who genuinely care about the animals."
"Had brilliant service. I took my Akita puppy there for her vaccines and they were wonderful."
"Received excellent service and care from surgeon Jennifer Halas for our cat."
"The vets have always been great with diagnosis and treatment for my cats and always honest about what is going on."
"Their veterinary care has been superb."
"This veterinary practice is extremely responsive and focused on providing the best care for animals."
Cons:
"Don’t take your pets here, they killed my beloved Bulldog Lizzie who only went in to get spayed."
"Seems that they wait until it's too late was told my pet was just having upset tummy 3times despite blood in stool."
"These people are absolute LIARS! Disgusting service I have been in touch with a legal team and will be suing this vets."
"Overpriced and on first visit didn't even examine my pet though I went there as he was limping."
"The vet saw my dog and said, she has a protruding pain in her eye and left her. Did not get my dog examine why she is in pain or gave out any treatments."
"Terrible company - so annoyed at their behaviour."
"Worst vets ever. Never see the same vet twice."
Cost and Value
Pros:
"They didn't charge me anything to take it out and only was charged consultation fee which really took so much stress of my head."
"A small comfort was how reasonable the cost was, I thought it would be really expensive but with them it was an acceptable amount."
"Vet explained everything about Bruno's injury and made sure we didn't pay more than we actually needed to."
"By changing, I've just saved £18 on vaccinations and if you have multiple animals, as I do, that soon mounts up."
"Very supportive and made sure we understood each option giving a price for it to."
"I recommended it to friends and family as they offer fantastic plans that work out cheaper in the long run."
"The care my animals have received has always been exemplary and I cannot recommend them highly enough."
Cons:
"Consultation was fine but they’ll make no consideration to the cost to the customer when prescribing drugs."
"Don't buy medication at Yorkshire Vets...That's £26.99 more. Not a bad profit or better said rip off."
"Sold their soul to the devil... then inflating the veterinary fees astronomically."
"To bothered about money than care. in and out as soon as possible... it's just money money money to them."
"Some of the prices us Pet Owners get charged are simply ridiculous - way beyond what any normal person could afford or contemplate."
"I will 💯% change the clinic. It is very expensive here and the lack of professionalism of veterinarians."
"Sadly after circa 8 months, we’d spent a fortune."
Facility and Accessibility
Pros:
"There is sufficient parking, waiting area is split with quieter space for cats, consulting rooms are nice and clean."
"What I particularly love about Thornbury is the separate area for my terrified cat."
"They always get you in on the day if needed and the staff are friendly and good with the pets. Charges are typically expensive but probably much the same as other vets."
"I was amazed how fast they gave me a appointment and decided to see a pigeon as not many at all do see pigeons."
"We were on holiday in Tong when our 14 week puppy took ill, the surgery managed to get us an appointment within 30 mins."
"I’ve been taking all my pets to Yorkshire Vets for years. Always professional, friendly with ‘can’t do enough for you’ people."
"Everyone at the vets were great and they always are. The team makes you feel at ease and looks after the humans as good as the animals!"
Cons:
"The door to the practice needs sorting out, it is really difficult to open, very heavy, not good if you are disabled."
"Not a very nice place, was kept 20 minutes late for appointment no apologies for the wait, vet cold unapproachable."
"Extremely negative experience with this vet clinic."
"Honestly a nightmare and really distressing experience for me and my cat, a lot of time was wasted with her becoming more and more ill."
"Service started off well but then just seemed to be going through the motions with a difficult skin problem on my dog."
"A massive decline in professionalism as many people say."