"Dominic and team were professional, knowledgeable, and attentive throughout the entire process."
"Lydia displayed a high level of professionalism and put me at ease."
"Richie Moore our estate agent was responsive, accessible, promptly returning to our calls and emails."
"From the first meeting with Dom, right through until completion we knew we were in safe hands."
"I cannot recommend Rich and his team highly enough. They were there for me and my vendor 100% working tirelessly."
"Dominic Marcel, working with you on the sale of our house has been an absolute DREAM."
"I found Richard very responsive and his work restored my confidence in agents."
"Richard represents Lion Estates in a professional, empathetic and 'human' fashion."
Cons:
"Sold for 15k under market value in an extremely competitive market and even pushed us to accept 5k less than that."
"Poor communication led to losing the first buyer. Think they’re great, they really aren’t."
"This agency has been referred to Trading Standards. They conduct business strictly over WhatsApp."
"From a buyer’s perspective, this is an absolutely horrible agency! They repeatedly provided us with false information."
Customer Service
Pros:
"Thank you Lydia for your professional approach, I wish you every success."
"Richie was always supportive, professional and kind - going above and beyond to ensure that at all times I was informed."
"Sharon posted the house on our local Facebook page, which without we would have never found the house."
"Richard Poole was amazing and made my house purchase stress free. No question was too small."
"Dominic is a magician, managing to sell our property in the midst of a nationwide lockdown."
"We always get fast response from them. They are willing to reply useful information in details."
"We can't thank you enough for everything. THANK YOU RICHIE MOORE."
"Dominic sold our house within just 3 days whilst it was not even marketed."
Cons:
"Dominic had an offer which went in to completion within 2 weeks. He made the whole process run smoothly, he is professional, honest, extremely knowledgeable and a very nice guy."
"None of the administration is handled in the UK. The address for the office is a dummy one."
"Our solicitor confirmed this was untrue. Furthermore, after some unknown to us communication between the agency and two potential sellers, one of them stalked us at our family home."
"The other one threatened legal action against us because I wrote a negative review for Lion Estate!"
Communication
Pros:
"Communication was clear and efficient, making the whole process stress-free."
"Richie and his team are key differentiators in this challenging market."
"Lydia’s professionalism and kind nature alleviated any stress I had."
"Thanks to Richie for all of your help with our house purchase, you were always really friendly, supportive and professional."
"Sharon and her team were brilliant throughout the whole process, relieving me of a lot of extra stress."
"Communication has been brilliant throughout with Gemma taking over coms once the offer was agreed."
"Richie is always communicating to us every step of the way, given us valuable advice."
"From start to finish, Richie and Gemma have been completely professional and have done their very best to provide daily updates."
Cons:
"We ended up accepting an offer from a con artist. On the week that we were due to exchange the buyer decided to look for different ways to save money."
"He also decided to do a last minute survey in an attempt save money."
"He recognised that the chain was waiting for him so he tried to use this to his advantage."
"The agency of course denies playing a part in these inappropriate actions by their clients."