Pret a Manger Reviews Summary

Staff Service

Pros:

• "Tanita was absolutely wonderful."
• "Viktor is very kind and always has a smile on his face even at the end of a hard day."
• "Love the ethics of the brand, the cheerful hard working staff."
• "They have around 8 staff members behind the counter ALWAYS with a smile."
• "Staff are friendly and welcoming too."
• "The staff are pretty nice and efficient."
• "The staff are so friendly and cities and make you feel so welcome."

Cons:

• "Rude staffs, forgot customer order then lie that they called many times."
• "Extremely rude team, not a smile, angry."
• "Another disastrous order, it keeps happening more often now ruining my Pret experience."
• "Very poor service today unfortunately from the gentleman at the till. Rude and dismissive."
• "The man who served me was super RUDE."
• "Horrible attitude from this staff member."
• "She gave me the worst attitude ever!"

Food Quality

Pros:

• "The red Thai chicken and veg soup with the rustic roll is the best I have tasted."
• "The food is always nice and fresh."
• "Pret serves organic, free-range food."
• "Food is always good in Pret, a lot of choices."
• "The food is great, the drinks are great, the use of organic ingredients.. fantastic."
• "The food is outstanding with such a wide range of vegetarian and non vegetarian food."
• "The food is awesome and freshly made every day."

Cons:

• "The salad was really small, no pistachio at all, like 1 piece of chicken, 3 cherry tomatoes... Even the dressing was half empty."
• "So sad now though, they don't serve that sandwich anymore and my love for Pret has dropped slightly, they don't serve my favourite sandwich for some reason!!!!"
• "The soups have become somewhat flavourless, the menu hardly ever changes."
• "Food was dried out from being on the shelf too long."
• "I bought a chicken and caesar bacon baguette and it was a very disappointing lunch."
• "The sandwiches include too much greenery / rabbit food."
• "Egg and Mayo sandwich charged for as Salmon sandwich (twice as much) no apology whatsoever at the till from the MANAGER."

Cleanliness

Pros:

• "It was tidy and the staff were very nice."
• "Good service nice selection... the rest of the place was spotless."
• "The shop was surprisingly tidy and clean, i mean with that amount of people it could've been way worse."
• "Generally clean and well maintained otherwise."

Cons:

• "Also toilets are never working?"
• "I have been getting a coffee here most mornings and it’s always filthy."
• "Usual range of Pret food and drink. BUT nobody was looking after the tables and the coffee machines were filthy."
• "The tables were broken and hadn’t been wiped down."
• "There are dirty trays and left-over food on all the tables and counters."
• "Dirty and sticky tables."
• "So many staff but no one there to wipe the table as the whole place was full of used trash."

Facilities

Pros:

• "Multiple locations, easy to find, delightful service and some of the locations are also just lovely to sit down and have some coffee."
• "This pret has seating area but is often very busy."
• "Wide selection of drinks and fresh food available here."
• "Spacious and fast service."

Cons:

• "Only 1 toilet and it's busy so big queue, and it was grim."
• "Because of the location this place is always almost standing room only."
• "The whole set up is wrong - no queueing system for paying or collecting coffees."
• "They lock the toilets so that they don’t have to clean them but it’s not fair to paying customers."
• "Waited a long time to find seating, got a table with stools in front of the double doors and an ice cold draft kept coming in."
• "Nearly all the seating is uncomfortable, no backs to the chairs, they're stools."
• "The location is always busy and rather noisy."

Service Efficiency

Pros:

• "Although the queues tend to grow long sometimes I have never waited more than a minute or two."
• "Always exceptional service."
• "The staff are brilliant - super friendly and helpful, especially when its so hectic in the morning."
• "The level of personalization of customer service in pret is insane.. In a good way."
• "We often visit this branch in the evening, the staff are so friendly and helpful."

Cons:

• "There were not any queue line or sight, the staff took ages to inform the customers where to stand at."
• "First of all it is ridiculous that I had to wait 13 minutes to get 2 smoothies."
• "So Slow service…3 Staff taking orders and only 1 making coffee."
• "The coffee order took a bit of faffing and time."
• "Massive queue, only 2 staff on checkout at lunch."
• "Staff seem uninterested in serving customers and pay no attention to the queue."
• "Shocking service today from a gentleman today at 4:30 in this pret."