Revolución de Cuba Newcastle Reviews Summary

Food Quality

Pros:

• "Food was brought out quickly and tasted amazing."
• "Food is also nice and the tapas style dishes are great to nibble on while drinking."
• "The food portions were of good quality but small."
• "Food was fantastic too - the price definitely matched the taste."
• "The tapas was lush - we got nachos with Cuban beef, jerk chicken (which was mega spicy) and patatas bravas (standard)."
• "The food has always been gorgeous & the cocktails are fantastic."
• "You get to try a lot of things from the menu, and it's all nice, but some were really, really nice."
• "Food is great, but 3 small plates per person as the menu recommends is definitely quite a lot."

Cons:

• "Food substandard, charged over £400 for a so called private bar area table but this was used by anyone who came into the bar."
• "Had the afternoon tea with a rather weak cocktail. The food portions were of good quality but small."
• "I ordered the breakfast burrito which I didn't think was great."
• "Food is clearly just reheats and definitely has chain feel about it."
• "Ordered two strawberry daiquiris which were far from the description, asked politely whether the drinks could be changed/altered, in response we were dismissed and ignored."
• "Food was average at best. Drinks were extortionately priced."
• "The food was really bad, really really bad and the portions very small for the price you pay."
• "Food took ages to come out, it was overdone and I really struggle to understand why the dining area is filled with the louder, clubbier music at 4pm."

Service Quality

Pros:

• "Service was great too, the woman who served us was friendly and helpful when we needed to order GF for an allergy."
• "Staff were good, took a while to clear plates after eating but it was very busy."
• "Have been here on multiple occasions and it’s a great place for drinks. Lots of choice on the cocktail menu."
• "I have to say the staff here are amazing! I've been a few times now & Erik, Charlotte & the girl (sorry I don't know her name with the tattoos & the number 13 tattoo) are all brilliant."
• "The service was absolutely outstanding, bottomless brunch drink options were great."
• "I would like to give a shout out to Betty and Erik for their excellent customer service at a private event last night."
• "Service was superb with our needs constantly attended to. Even had live music playing cover songs to cap off an overall very, very enjoyable experience."
• "Staff were friendly, great atmosphere, food was average - my burger was very burnt."

Cons:

• "The bar manager...extremely unprofessional and rude."
• "When the bill arrived an extra charge was added for service with a hand written score line through it at the bottom when I questioned this extra charge it was quickly removed."
• "Took ages to get served from a disinterested bar staff, served a large wine in a GIN glass."
• "Poor service this time around, a little issue with a friends card payment(payment had gone through but barman insisted it hadnt) certainly no customer is always right attitude, and no apology when we provided proof."
• "Bouncers are so entitled and rude! Went to an event here and out of everyone who was queuing up (around 50 of us) they ‘randomly selected’ my partner and searched him."
• "Four of us booked for Sat'day dinner by using Buyagift vouchers...We were never informed about these beforehand. It was raining and they were total irresponsible/inhuman towards us despite their own mistake of not informing us in advance."
• "Service, in a covid crazy world was speedy, friendly and efficient."
• "Poor service this time around, a little issue with a friends card payment(payment had gone through but barman insisted it hadnt) certainly no customer is always right attitude, and no apology when we provided proof."