Dexters Kew Estate Agents Reviews Summary

Professionalism and Efficiency

Pros:

• "Their professionalism, efficiency, and commitment to excellence truly set them apart."
• "Armando arrived to our viewing on time. Friendly, informative and ready to answer any questions we asked."
• "He was incredibly helpful and demonstrated a thorough understanding of our specific requirements."
• "Armando was a breath of fresh air in a crazy market. He is a great asset for Dexters and was professional, friendly."
• "Great service from Armando. I have been looking around via few agencies and what Armando offered to us is a proper 5 star service."
• "Armando Ibisi has been one of the most helpful agents I have ever worked with in finding a property for my clients."
• "Very efficient team at the Kew office. Polite, punctual and professional."
• "Danny is very helpful going out of his way to help me. Great communicator and explains everything in detail I need to know."

Cons:

• "The only areas I think could be improved would be at Dexters level to not use LettingsHub service, as it's an utterly shocking customer experience."
• "Everyone often seemed to be either overworked or forgetful and unable to follow up on their own commitments to return calls or follow up."
• "The property I moved in had a large number of maintenance issues left unattended, that could be spotted and agreed with the landlord before my move."
• "Despite the ruckus created by the landlord on the moving day, dexters handled the situation pretty well, in a sense that they were able to close the deal."

Customer Service and Support

Pros:

• "Friendly team at Kew, and helpful outside of the standard service."
• "Our encounter with Dexter's Sales team in Richmond was simply impeccable. The team had an attentive, sensitive and caring approach."
• "Looking for properties is always a difficult process and so far Aoife with Dexters has been very helpful!"
• "Paris is absolutely great to work with. We're still in the process of completing our rental, but to date she's been prompt with her responses."
• "Paris worked super hard to secure us a lovely property that ticked all our boxes."
• "Had a flat viewing with Paris. She was on time, pleasant and friendly. She was respectful of the current tenant."
• "Paris was flexible and attentive to our specific requests and needs."
• "Paris is super friendly and great at communicating. Renting in London for the first time and my wife for the first time in the UK and we were made to feel at ease and welcome."

Cons:

• "It seems the staff at Dexters have an aggressive yet inaccurate approach when it comes to sending property adverts to potential renters."
• "Despite the ruckus created by the landlord on the moving day, dexters handled the situation pretty well, in a sense that they were able to close the deal. But I am unhappy about the fact that no decision was taken considering our (tenants') situation."
• "My only recommendation for dexters would be to have some off-working-hours service."
• "We received numerous communications with properties that: exceed our monthly rent pcm budget, do not meet requirements for kitchen arrangements or minimum space in square metres, come unfurnished despite our requirement for furnished, are boats."