Crispins Shoes Reviews Summary

Quality and Selection

Pros:

• "Yes, some of the shoes are pricier that elsewhere, but I really do think that you are paying for real quality and for me that's worth the investment."
• "Crispin shoes is genuinely the first place I look for shoes. I'm a size 9 (a real 9 ..a 43 not a 42!). the quality and variety of choice is second to none."
• "They have such a wide selection of quality footwear you are spoilt for choice."
• "Although not cheap the price is reflected in the quality, style and durability of the shoes."
• "Stunning, beautiful excellent high quality shoes, that last for years and years and more."
• "Crispins have one of the broadest and most interesting range of styles to choose from for a larger shoe size."
• "Every pair of shoes I has brought (there have been many) has been the best quality and has lasted for years, in fact, I think they are indestructible!"

Cons:

• "Quite expensive, some styles appeared worth it but others not so."
• "All this loveliness and choice come with a hefty price tag: I can only afford a fraction of what I'd love to have."
• "The only negative I have for this place is it is very expensive… and slightly pointy in style."
• "Only trouble is they're very expensive so you can't justify buying them very often."
• "The prices are a bit scary but the shoes are definitely value for money."
• "The only negative I have for this place is it is very expensive…"
• "Overpriced shoes, quality questionable, shoes straps breaking, stones fallen out shoes, leather cracking."

Customer Service

Pros:

• "The staff are unfailingly helpful and the postal service is fast and reliable."
• "Really warm, patient and accommodating customer service."
• "Aneta helped me right away. She understood how hard it is to find shoes for women with larger feet."
• "The staff really know their stuff and that means you dont leave with a bad fit."
• "Very friendly and helpful staff member, professional with a good knowledge of their stock and suggested fittings."
• "The staff are endlessly kind and patient in finding what one wants."
• "Extremely professional and friendly staff, they really invest time on making sure to show you all shoes possible in order for you to choose the one fits you the best."

Cons:

• "Management not taking responsibility to send shoes back to manufacturer so shoes can be repaired properly or replaced, ensuring manufacturers take responsibility for quality of shoes."
• "As a loyal customer I feel cheated and I do not feel that they appreciate my business."
• "Very disappointing customer treatment. I'm a loyal customer since years and today I went to buy a pair of shoes. I asked if I could use the sale voucher but they told me that it was expired last week and they couldn't be flexible."
• "The no in store returns policy should be highlighted very clearly on purchase and this was not when I bought my shoes."

Online Shopping Experience

Pros:

• "The online service is also very satisfying, as the delivery is quick and the returns policy good."
• "Since leaving London 3 years ago I have also bought online and the service has been wonderful with easy returns, cannot recommend them highly enough."
• "Thanks to Crispins' excellent online service, their gorgeous shoes and boots are still accessible to all us tall and elegant beings with longer feet!"
• "When I order online, my order arrives promptly and well packaged."
• "Their delivery and returns are seamless with refunds quickly processed."
• "As I live at a distance from London mail order has been a great help and the Crispins website is easy to navigate."
• "I have been buying shoes from Crispins for over 20 years now... Their mail order side is also excellent."

Cons:

• "Not happy with 'free postage' that does not mention up front that returns not included! I'm afraid this will put me off buying on line again."
• "I'm afraid this will put me off buying on line again. On line shopping elsewhere usually includes free returns nowadays. Crispins needs to catch up."