Ladurée Reviews Summary

Service

Pros:

• "The staff were polite and accommodating."
• "Service is nice."
• "Service today was good and speedy."
• "The staff are also very friendly and professional."
• "Really nice service."
• "The service is great and the gentleman mistook me for a lady and called me madam which was rather funny."
• "Very nice service."

Cons:

• "Service was poor."
• "Service was not great had to beg to order and then to pay. Hostess was very stand-offish."
• "Terrible service."
• "The service was poor overall."
• "Service is not great. Quite slow, and the waitress really didn't seem to care."
• "The staff service was appalling. My friend and I waited for our macaroons for 30-40 mins and they never arrived."
• "The service here was disgusting."

Food Quality

Pros:

• "Highly recommend the vanilla flan."
• "The eggs royale were delicious, and we also enjoyed the caramel french toast."
• "The raspberry and rose ice cream was the best."
• "Stop in here for one of the best macaroons you will ever eat."
• "Superb macarons and patisserie - the vanilla tart was especially tasty."
• "Could not fault the food it was superb, the desserts were so tasty!!"
• "Best thing we had was the tea and side salad. Rose tea was 100%."

Cons:

• "Food was microwaved and over priced."
• "Bought ten macarons, of which more than half were stale, who knows how long they've been there."
• "Macaroons were not fresh."
• "Macaroons were dry."
• "The cake we were after was not available for some reason."
• "The food was bland and overpriced, £21 for a club sandwich??"
• "The food is excellent although the lunch isn‘t the best."

Ambiance & Location

Pros:

• "Absolutely blown away by the whole experience, 10 out of 10, and the upstairs secluded balcony overlooking covent gdns piazza a little known gem."
• "Fabulous location for a stop in the middle of the very crowded Covent garden."
• "I recommend everyone to reserve a table on the balcony, overlooking the Piazza and St. Paul's Church."
• "We have chosen a tearoom seating upstairs which was quaint and has a cosy ambience."
• "The Covent Garden outpost of Laduree is amazing."
• "Their ground level terrace outside is fine for glass of bubbles and people watching in the summer."
• "Stunning outdoor seating for coffee, cake, tea and macarons in the heart of Covent Garden."

Cons:

• "The place was dark, noisy and with no space - we were sandwiched between two Italian couples."
• "The sitting area looked quite messy and I was seated under the heater and the weather didn’t need a heater so I was boiling couldn’t wait to finish my food and leave."
• "The place was very run down - old and tired looking."
• "The staff tend to be a bit rude and the restaurant upstairs is lovely but looks a bit worn down."
• "When we got the pastries, they were stale, barely reminiscent of the fresh pastries you can get in the Ladurée shops in paris."
• "We sat on a table with a dirty table cloth with breadcrumbs under the paper!"
• "Its a busy place so I can understand having to wait but when you've waited & can see uncleared tables waiting to be cleared....."

Value

Pros:

• "Considering the location, the price was reasonable."
• "You have to put the price but it worth it."
• "The price tag isn't cheap, but you won't be disappointed."

Cons:

• "Food was microwaved and over priced."
• "For what they cost, it's no wonder."
• "The food was bland and overpriced, £21 for a club sandwich??"
• "Overpriced, you’re paying for the marketing and prestige."
• "Pricey for what you actually get."
• "But what you get for £18 for cream tea is criminal."
• "Obviously it’s also expensive."