Tortilla Islington Reviews Summary

Food Quality

Pros:

• "The nachos and quesadillas are my absolute favourite."
• "The food was yum, especially for £1/taco."
• "The food is really fresh and delicious."
• "They also have an excellent selection of hot sauce that I haven't been able to find elsewhere."
• "I had a spicy chicken tortilla and the flavour was beautiful. Especially the guacamole and chilli sauce."
• "The food was amazing."
• "Food was tasty."

Cons:

• "The pork for the Burrito was very wet and salty."
• "The ingredients did not seem fresh at all. The beans were dry but the meat and salsa were really watery."
• "They’ve change recipes in the new year after the refurbishment, the chicken isn’t as good as it used to be."
• "This is a very basic / standard tasting burrito and Mexican food, nothing special at all."
• "Horrific experience. Food presentation is poor on ordered dishes as well as at the counter. Tortillas was impossible to eat, too much salt! Quesadilla had empty from filling patches and was just chucked on the plate."
• "Food tastes decent but surprisingly quite bland."
• "The marinaded beef tastes bad. It tastes like tuna and not like beef at all."

Customer Service

Pros:

• "Best service from Nasrin."
• "Food was of good quality as was the customer service, missed out on a five star due to options of food and one miserable looking employee, not the one that served me, she was cheerful and helpful."
• "The staff in here really know what they're doing. Great team and great training behind them."
• "Thanks to Nasrin, who was so kind, she even left a nice Christmas note and helped me to choose the great ingredients for my burrito."
• "We were served by the lovely dominik who was friendly and very helpful with us."
• "Staff are always friendly and helpful."
• "Anna helped make my experience very pleasant, very cheerful customer service."

Cons:

• "The service was unfriendly and slow and we were given very stingy portions compared to usual."
• "Arguments between staff in front of customers."
• "The girl who served was almost robotic."
• "But what I saw today 21.01, a tall, bearded boy in a black shirt shouting at colleagues across the restaurant, swear words."
• "Her colleague appeared to have lost the will to live, let alone smile."
• "Very loud music and the staff member that served us seemed exasperated that we couldn't hear her very well. Not very respectful for people with hearing problems."
• "When I finished the girl that was cleaning the bins didn't even acknowledge me when I thanked her and her colleagues for such a pitiful meal."

Atmosphere & Cleanliness

Pros:

• "Clean surroundings."
• "Always such a nice vibe."
• "The atmosphere inviting!"
• "They’re very clean also !!!"
• "Its a very popular place as very near Angel Station. Small place, nice decor and some tables so you can eat in or take away."
• "The atmosphere is very much like a bit worn out fast food place, so it is definitely a laid back place."
• "The atmosphere was pleasant."

Cons:

• "Well, it's not some pretty cafe or even a pub, it's just a simple restaurant with not so much space and without variety of food. Despite of this the tortillas they are offering are a good choice for a fast dinner before going to club or even before going home."
• "The restaurant itself is dirty and not clean."
• "Worst tortilla I’ve ever experienced."
• "It appeared that the seating area had not been cleaned for a while, as there was rubbish on all of the tables."
• "Really, the only reason you'd go here would be if Chilango was closed and you were desperate for a burrito. Extremely mediocre food coupled with poor facilities- I had to walk through the worryingly dirty kitchen to use a toilet with no paper or soap."
• "Awfully salty burrito. The branch in Hammersmith has always been a fave so was disappointed with this branch when I could barely eat but a few bites because of the extreme saltiness."
• "Worst branch ever. i usually come here as i live close, however every time i come here it gets worse."