The Valet (Barber & Shop) London Reviews Summary

Customer Service

Pros:

• "Lovely staff, relaxed atmosphere. They always make you feel welcome as soon as you walk in the door."
• "All stylists are professional and knowledgeable. Great customer service and care."
• "Highly recommend the valet for the level of service, good atmosphere and the friendly team that work there."
• "Customer service is always excellent and they always take good care of you."
• "The customer service really is stunning."
• "Friendly, professional and knowledgeable staff deliver a fantastic service with high quality results."
• "Everyone was friendly and made me feel welcome and valued as a customer."

Cons:

• "Not impressed with this establishment whatsoever, have a poor attitude towards staff and customers."
• "Shame when I turned up my appointment was double booked and I had quite a wait."
• "Customer services starts off good until they start chatting."
• "Definitely not value for money here and extremely poor customer service."
• "The staff chat allot amongst then selves and ignore the customers in general conversation."
• "However it was not so... I lost more than the two fingers width of length I requested ...i lost 3 months of growth!"
• "Most strange thing made to pay before the hair cut (no one does this) plus they where 15-20 mins and then rushed the cut in 20-25 mins."

Value for Money

Pros:

• "Vaule for money i will say its worth it."
• "For the results l got, the attention to detail, the experience of Sam and the total professionalism at £55 it is worth every penny."
• "Even though I spent more money on my hair than I have ever done (by a country mile) it was worth every penny."
• "The price justifies the quality and wouldn't have paid less for it."
• "very good value and would 100% go again if working in the area again."
• "You pay for what you get and if you get outstanding results for a fraction of the price then why go anywhere else."
• "Price was a little more expensive than I was used to paying - but was well worth it."

Cons:

• "Not at the level I would expect from a £55 package."
• "Its over priced for what you get and the fact that's in Croydon."
• "On the door says £17.50(we thought ok) but got charge £22.50."
• "Great looking place but my partner just came back after having to pay more then advertised price."
• "They have hiked their prices up while at the same time cutting back on what you get for your money."
• "But it's just an average barbers not convinced its 50 quid worth."
• "And still not convinced its £47 worth! 🙄"

Quality of Service

Pros:

• "You really do get spoilt here."
• "Offering you a hot drink/beer and the music they play is always great."
• "The amount of care and attention from the barber (Jo) was excellent."
• "Amazing, thorough, styling and treatment by Chris."
• "I left feeling well pampered, fresh and looking good."
• "The experience was thoroughly enjoyable and relaxing and the end result was equally superb."
• "The haircut / beard trim I got was amazing and they have amazing attention to detail."

Cons:

• "Save your money and go elsewhere."
• "Followed by a cutthroat shave, that left me with stubble."
• "Got a guy that didn't seem too experienced and was taking instructions from another lady."
• "The person cutting actually used a beard trimmer for the majority of the cut."
• "My hair was also not cut properly, when my daughter ran her hand around my neck she could still feel where my hair hadn’t been shaved."
• "With a close look in the mirror, you could clearly see the areas where I hadn’t been shaved."
• "One of my side burns had a big gash out of it and one was higher than the other."