Larkfield Leisure Centre Reviews Summary

Facilities

Pros:

• "Larkfield swimming pool is fantastic. There is so much for kids to do here. The pool has flumes, a wave machine, a rapid river."
• "Great fun-pool with huge ceiling to floor slides, as well as a separate exercise pool in a different room."
• "Nice selection of pools and slides."
• "It has a couple of hydro slides, circular river, wave machine, jacuzzi (pool temp), learner pool, and toddler pool with mini slides."
• "Great pools, including a jacuzzi, whirlpool, casual/wave pool, mini pool for small children, large lane pool and two water slides."
• "The main leisure pool is normally at least 1° warmer than other pools in the area and the learners pool is like getting into a hot bath (heaven after a cold swim)."
• "Amazing swimming pool, fantastic activities for kids and fun for adults like the wave machine and the lazy rapids."

Cons:

• "Filthy sauna and changing rooms."
• "The changing cabins (mens) have a cream like gunk on the floors."
• "A few of the doors did not have locks."
• "All the pool areas are separated from each other and to get from one to another we had to walk on slippery tiles."
• "The decorative stone area around the leisure pool, however, was filthy with used plasters, old drink straws, and other detritus that was easily touched by children/swimmers who were clutching the edge of the pool."
• "Changing rooms are always dirty and lots of sand in every pool."
• "The floors in the changing rooms are rarely cleaned and covered in mud."

Staff and Customer Service

Pros:

• "Staff are friendly and it does seem that people that run the centre genuinely care about it."
• "Friendly and polite staff that make your visit very enjoyable."
• "Changing area is clean enough and staff in the centre are good."
• "Staff are helpful."
• "Staff helpful - thanks to the lady that gave my son an eye wash kit."
• "The receptionists seemed happy and the lifeguards were paying attention which was nice to see."
• "Friendly receptionists will sort you out with booking."

Cons:

• "Ridiculous system. Should be able to book slots online."
• "The lifeguards never watch the POOL."
• "The staff are unhelpful and disinterested in being there."
• "Better communication between staff and better cleaning standards are needed."
• "The communication with the staff was very poor, the attitude of the staff was disappointing."
• "The staff are clearly unqualified little pups with a bit of power gone to their heads."
• "Staff is not much helpful in setting up the courts for use by the time of your booking."

Value for Money

Pros:

• "Swimming prices are cheap for what you get."
• "They have a buffet where you can sit down and have something to eat or drink."
• "Good prices for the facilities, they have waves every half an hour, there's water slides and a jacuzzi tub."
• "Very good swimming pool for family with kids in different age. Price for family ticket (2+2) almost 20£ but it is worth it."
• "Good value for money if you are looking for a leisure pool and not serious lane swimming."
• "The cafe serves plenty of healthy options and stays open as late as the pool."
• "Reasonably priced 8/10 and the food/cafe was ok."

Cons:

• "just visited today and wasted £9,80."
• "Rubbish for the cost!"
• "The cafe was overpriced so we didn't bother in the end."
• "Quite expensive for two adults with two children under 3. Cost 14 pounds and we were only in for an hour."
• "Also very expensive."
• "The cafe is overpriced and poor quality in our view."
• "It also cost £16.80 for just me and my 3yr old to go in which I think is extortionate."

Cleanliness and Maintenance

Pros:

• "The changing rooms were clean and staff continuously cleaning the floors."
• "Always someone cleaning the floor."
• "Changing rooms are well maintained always clean and being cleaned."
• "Changing rooms are clean."
• "It's clean."
• "Facilities are always clean whenever I've been there and it's usually possible to find a quiet time to swim some laps during the week."
• "The facility is very clean all around."

Cons:

• "Changing rooms full and I mean full of dirty nappies all on the floor."
• "Very very cold pools, couldn't stay longer than an hour."
• "Half closed: On several occasions I have visited only to get in there and find out the water-shoots are shut."
• "One of the few changing rooms for babies that there were didn’t have a door on it."
• "Family changing rooms needed a good clean and also muddy shoes prints around the pools."
• "The place had a strange disgusting smell, I'm guessing from the grimy looking drains and the toilets made me want to gag."
• "Changing rooms and pool are in a filthy state. plasters in the drains and nappies left lying about."