Garrick Theatre Reviews Summary

Seating and View

Pros:

• "We had brilliant seats in row c, so three rows back in the stalls which had a great view of the stage."
• "Such a charming theatre with good view despite being v.cheap seats!"
• "Seats were very comfortable and view was good."
• "The view was perfect and also with comfortable seats."
• "The sight lines are generally good, and you can be quite close to the 'action.'"
• "We were in the dress circle row c 15/16 which was a great view."
• "Seats in centre of the second row in the dress circle were perfect."

Cons:

• "Stall seats from around row P backwards have seriously restricted view due to a very low ceiling."
• "Lots of the seats giving poor views get a seat in the middle."
• "Our dress circle seats were restricted view and were sold as clear view."
• "Went to see Kenneth Branaugh's Romeo and Juliet. Play was great but almost impossible to enjoy the production because the theatre was boiling, the seats were uncomfortable and the view was 50% obscured by people's heads."
• "The only problem we had was that my 6 year old had trouble seeing over the people in front of us."
• "Our not cheap tickets put us slightly behind the pillars at the back of the stalls, rendering some of the performance totally invisible."
• "Our seats (second balcony, towards stage left) were sold as regular seats, but they were actually restricted view with 25-33% of the onstage action not visible."

Facilities and Accessibility

Pros:

• "There is a bar and drinks can be reserved for the intermission."
• "Very much appreciated water and cups being available on the bar at the interval without having to queue/ask."
• "Toilets are clean, plenty of loo roll and programmes are affordable - only £5."
• "Bars and toilets good."
• "The toilets are large and very clean."
• "Very friendly staff. Nice clean toilets."
• "Restrooms are located right after the entrance hall as well as at the back of the auditorium."

Cons:

• "Lots of steps for my mother who uses walking wheels."
• "Disabled access variable."
• "The sound system is however bad and very loud for such a small theatre."
• "The toilet situation was more ridiculous in this theatre than the other theatres I've visited."
• "Toilet facilities are small indeed, and rather 'historic', too."
• "Online accessible seats are furthest away from stage which could be a problem for those with vision issues or problems with heights."
• "The wheelchair friendly row is in the dress circle, however, this is reached from street level."

Staff and Service

Pros:

• "A fantastic performance and the staff were also great."
• "Even more beautiful were the staff. The welcome was fantastic."
• "All staff, including security, were courteous, helpful and friendly."
• "Friendly door porters and ushers gave great customer service - a credit to the Garrick Theatre."
• "Great show and excellent customer service by staff."
• "Staff very efficient and helpful."
• "The reception was warm, and the staff were polite."

Cons:

• "DO NOT BOOK WITH THE GARRICK. If you fall ill within 48 hours before the performance, they will not under any circumstance allow you to rearrange the date of the tickets."
• "Booked to see a performance and travelled to the theatre on the day to see a printed sign in the window saying the performance had been cancelled, and the venue closed up."
• "Crowd control in the foyer was poor."
• "The service at the bar at the back of the stalls was slow."
• "Lady came into my sisters box and was a nuisance and hurt her arm whilst she asked her to move told the staff and manager ofter show said sorry but that was it."
• "My small handbag was searched too intensely."
• "We were shocked that as others arrived few were wearing masks and most were quickly removed."