Tribe Yarns Reviews Summary

Website and Online Shopping Experience

Pros:

• "The website is very easy to navigate and the selection of yarn is very impressive."
• "I love buying local, and I think in times like this, it is even more important to do so. The service I got from this shop was impeccable."
• "Ordered online, process was very straightforward and items arrived very quickly. Communication was excellent."
• "My order was shipped very quickly and arrived within a week, well and beautifully packaged."

Cons:

• "The online shop is advertised as open as usual however this is clearly not the case. As I am working to a deadline I have returned both skeins in my order."
• "Seller won’t give me a response to refund and I am having to go through PayPal to request a chargeback."

Product Quality and Selection

Pros:

• "The wool arrived earlier than I expected at this time of lockdown etc., and was beautifully packaged."
• "The yarn is absolutely gorgeous! I went for the ‘Lemon Curd’ super chunky to use with some yarn I already have to make a multi coloured jumper."
• "I had visited the store in person previously and it is fabulous space full of delicious yarns - the downside it's impossible to choose just one or two!"
• "My Buttermere organic Herdwick wool arrived this morning and it’s beautiful, so pleased with it, can’t wait to start making a new work jumper for my husband."

Cons:

• "I ordered the wrong size cable, emailed shortly after the order to ask if I could swap to the correct size and the correct cable arrived the next day."
• "The yarn is not one I have used before but am hopeful it will be one I enjoy working with, it certainly looks appealing on the website."

Customer Service

Pros:

• "Milli was so helpful and patient with me and I have come away with fabulous yarn that I cannot wait to get on the needles."
• "I placed my order on Thursday and received it, beautifully packaged a few days later."
• "Milli's shop is simply amazing, and the range of yarn she stocks is quite impressive."
• "When I had a question about my order, Millie responded very quickly and kindly to help and provided some of the best customer support I’ve ever received from an online purchase."

Cons:

• "I ordered on a Sunday and it arrived the following Thursday. One of the (relatively expensive) skeins I ordered was in a poor condition."
• "I can't believe how quickly my wrist ruler arrived. I've got it on now and I love it - it's well made, looks fab and will definitely come in useful for a whole range of projects."