Ananthapuram Reviews Summary

Service

Pros:

• "Staff is quite cheerful and accommodating though."
• "Good choice of food options and very good service."
• "Food was fresh, and service was really good."
• "The service is very friendly and polite."
• "Friendly, helpful & efficient staff."
• "Service was good."
• "The staff are polite and the service is quite good."

Cons:

• "The service was very delayed."
• "Only one service man delivering all tables, so delay every time."
• "Service was very poor."
• "A classic example of how bad service ruins the whole experience of the visit."
• "We almost waited for 1 hour for our food and another 1 more hour for takeaway order."
• "Total service was dissapointed from staff."
• "Service was well below the standard."

Ambience

Pros:

• "Ambience is alright, but it's worth visiting this place for tasty authentic kerala dishes."
• "The ambience was modest."
• "The ambience was pleasant."

Cons:

• "Looks shabby and unclean."
• "The atmosphere is not so great but average!"
• "The only downside I found was the ambience at the dining area which was very poor."
• "The ambience was noisy, and the decor was shabby."
• "Ambience was average."
• "The large general waste container just in front of the Restaurant which should not be there."
• "Also the floors were also not clean."

Food Quality

Pros:

• "This deliciously flavoursome fresh water fish is a rarity in the UK."
• "The taste was authentic - hot and spicy fish with lots of green chillies and curry leaves."
• "They serve the best paratta in town, staffs working there are really amazing."
• "All items we ordered were fantastic and incredibly good value for money!"
• "This one in East ham had the best chicken fry I ever had in the UK."
• "The beef tasted really good and fish was okay."
• "The taste was over the top (a must try)."

Cons:

• "The worst food I have ever had in my life."
• "This is the one of the worst biriyani in my life."
• "Apart from Fish chilli all other items were not so good."
• "The food authenticity was below average, even had to return one dish."
• "The dishes we ordered were very greasy and had oil dripping."
• "One of the worst Kerala food i ever had."
• "The food is pathetic now."

Value

Pros:

• "Excellent value!"
• "Good food with affordable prices in London is an amazing deal."
• "Food is not very expensive."
• "Overall, good value for money, mainly because of the authentic taste and the very reasonable price."
• "Inexpensive, a family of four can eat here for under £30."

Cons:

• "They don't provide water unless it is mineral water or any other beverage which adds to your bill."
• "Any items out of ordinary i.e. beef fry, would be pricey and not good value for money, one small portion would cost you a tenner."
• "I spend 8 pounds per person for the worst biriyani we ever had."
• "I spent 51£ for these few items which is not exactly cheap by any means."
• "They charge £10 but it's not worth only 3 small prawns very small pieces of fish one vegetable and rice."

Cleanliness

Pros:

• "The restaurant is quite basic in terms of decor but very clean."

Cons:

• "No positive comments regarding cleanliness were mentioned."
• "Table cleaning was poor."
• "The toilet was too slippery no wet sign."
• "Toilet was very narrow and hand washing area was also not clean."
• "The food served was lying open in pots that were chucked on the dirty floor with food dripping out onto the floor."
• "The table was oily and never cleaned properly."

Customer Service

Pros:

• "A friend originally from Kerala recommended this restaurant and we were not disappointed."
• "The only thing I would appreciate would be the attitude of the waiters. They were well behaved."
• "No words to say … !!! One of the best Kerala restaurant in London we had food."

Cons:

• "The staff at this restaurant need to learn how to greet customers, be cheery and attentive."
• "Terrible staff or manager at front desk."
• "The waiters are extremely unprofessional and needs training on how to wait tables."
• "General attitude of the staff isn't pleasant, they barely give any attention."
• "The guy with beard he is very arrogant and not serving his customers in good way."
• "Poor customer service not treating customer properly."
• "Very bad service and tasteless food."

Location

Pros:

• "Worth a visit if you are around the area (East Ham, London)."
• "The location is very convenient - just next to the Mahalakshmi Temple and 1 minute walk from the East Ham Tube Station."

Cons:

• "The first awkward thing i noticed was they have had 2 big bins right in front of the restaurant."
• "The large general waste container just in front of the Restaurant which should not be there."