Primark Reviews Summary

Store Atmosphere

Pros:

• "Fantastic large store offering a great range of clothing for ladies, men plus children all at amazing value for money."
• "A nice, clean, well kept Primark store which I find is hard to come by."
• "Store is clean and well lit, so that I can see everything clearly."
• "Great store one of the tidyiest I have seen."
• "Primark in Plymouth is really good. Very clean, welcoming and has a good choice of clothing and sizes in stock."
• "This store has always been well presented."
• "Store was clean and tidy."

Cons:

• "Shop was boiling when I went in, the queue can get horrendous at times."
• "It's unbelievably hot in here. Don't know how the staff bear it."
• "Too hot!! A very stuffy store and not a pleasure to shop in at all."
• "It's like an oven. I actually witnessed a girl collapse because of it."
• "I found its far to hot when walking around the store I couldn't wait to pay for my goods as the queues for paying for purchases was so long I won't be going into there again sorry."
• "The home section is cramped in a corner."
• "Everything seemed to be just dropped all over the place."

Staff and Service

Pros:

• "Till staff however were very helpful."
• "Staff are exceptionally professional, chris my checkout guy was so friendly and hospitable."
• "Staff are always very willing to help and very friendly."
• "Couldn't fault the service of Rebecca today. She was caring, understanding, she was knowledgeable and was so helpful she even came back to check again if I was ok finding what I was looking for."
• "I would like to highlight the bright young man working at the tills named Ryan who gave me outstanding service, great to chat with and has everything an exemplary service requires!"
• "The staff have always been friendly to me."
• "Staff are knowledgeable and friendly."

Cons:

• "If I could give it no stars I will! Rude employees not helpful at all!"
• "All the staff look miserable! Is it really such a bad place to work?"
• "Extremely rude staff who are not interested in customer service at all."
• "If you have anything to take back, make sure you're not in a hurry, as despite plenty of staff around, they would rather chat and have a laugh than deal with you!"
• "Woman by the main exit was very rude."
• "Very poor customer service from some of the employees."
• "Depressing staff, angry shoppers, long queues, very busy shop and staff on the tills letting their friends jump the queues to have a chat."

Product Selection and Quality

Pros:

• "Actually surprisingly good quality considering how cheap their items are."
• "Beautiful impressive clothes."
• "Huge selection at good prices."
• "A good selection of clothes, accessories and make-up etc."
• "They have a very large selection of stock here."
• "Brilliant shop with excellent prices and a wonderful choice for lots of styles."
• "Large variety of essentials."

Cons:

• "They dont cater for average or slightly bigger than average men. It's 95% slim fit or skinny fit."
• "Mostly poor quality, nasty materials."
• "The quality of clothing is not great, most items either shrink or run in the wash."
• "Too many size 4 clothes and not enough size 16 and over."
• "Really poor choice/selection given the size of store."
• "Primark seem to think all men love skinny or tight fitting trousers."
• "The clothes are very poorly made even if they are cheap, the clothes always on the floor or in a mess."

Shopping Experience

Pros:

• "Primarks is must shop for most of the population who cannot afford the luxury of posh shops."
• "Went during week nice and quiet."
• "Always a pleasure shopping in Primark."
• "But the wait is well worth it as they have a huge selection of everything, clothes, underwear, make-up, jewellery, shoes, handbags, homewares, you name it & they've probably got it."
• "Primark in Plymouth - what a well set out store with very helpful staff."
• "With FREE WIFI in store as a bonus."
• "Overall a good place to shop with great prices in all categories."

Cons:

• "Good clothes for the price, but the cage style dividers around the escalators and till area create what was, for me, an oppressive atmosphere."
• "Only 1 set of tills open and not all tills in use....queue of more than 40 people waiting to be served."
• "It can get busy and a bit messy (from thoughtless customers not putting things back properly)."
• "I used to go to primark for cheaper, good quality options but now the prices are so much more expensive."
• "Confusing social distancing entry! Lots of people were jumping the barriers which was unfair on those who followed the measures.... Then when I eventually found my way in, I couldn't find the way out."
• "The queue for the changing rooms is too long and having only one set of changing rooms in the entire store is ridiculous."
• "It's an okay place with great clothing prices, but the odds of you running into a rude member of staff appears to be 50/50."