Ellis Brigham - Covent Garden Reviews Summary

Customer Service

Pros:

• "The person who helped me couldn’t have been more helpful."
• "Luke and Des, who were both patient, listened and were constructive and methodical in their advice."
• "The guy who helped me was super friendly, too service, thanks!"
• "Sales person was very helpful ( and patient )"
• "He was very knowledgable, very thorough and I came away confident I had the right boots for me."
• "Tom... went out of his way to give me all the information I needed in a very hectic busy environment."
• "The staff member was very knowledgeable, there were weights available to check the rucksack fit with load."

Cons:

• "To top it off the item on sale that they have no stock of is still being advertised on the website !!"
• "The website advertises a boot repair service - including replacing clips... In the store they told me they could not repair the clip because they do not have a rivet gun."
• "A wasted trip."
• "Not a lot of options in terms of skis as I would have wanted."
• "I ordered a SALE item only to be told there not in stock !!"
• "Top marks for great variety of kit and walking boots. Staff attention poor though."
• "Staff attention poor though - no help in the shoe section, no one there and staff seemed unphased that there were customers."

Product Selection and Quality

Pros:

• "Ellis Brigham have an amazing selection of professional outdoor/mountain sports footwear and gear."
• "Very good selection of high quality brands across the board."
• "They even have a mountain trail simulation stand, to check out the grip a posture of the footwear."
• "The store also had quite a wide range of equipment which was useful."
• "Specialist outdoor equipment and clothing store."
• "Great selection of kit and super staff."
• "They have a wide range of clothing, footwear, climbing, skiing and camping equipment."

Cons:

• "Sadly the stock levels are a bit broken as it seems all the other stores just steal stock from this store (which is the main one)."
• "We have dropped one star as there was limited stock of large backpacks and backpack fitting was one of the main reasons why we went there."
• "Also very limited collection of mountaineering shoes (like a small German town e.g. karlsruhe)."
• "I would’ve hoped this store had a bigger selection of rock climbing shoes at a wider price range."
• "They did not have any sizes of any of the shoes I wanted to try in stock...absolutely ridiculous and a complete waste of my time."
• "The assistant that helped was very nice and appeared knowledgeable, however there was limited stock so I got to try 2 boots neither were the right size."
• "And then after that they didn’t have it my size - indeed nothing even close."

Price and Value

Pros:

• "I have also found that the end of season clearances provide a good opportunity to pick up some good quality gear with discounts."
• "I purchased a really great Haglofs synthetic mid layer, admittedly not in a colour I imagined existed (fluorescent yellow), but was not complaining in the slightest as it was under half price!"
• "Yes the prices are high, but the cheaper places' clothing weren't good enough for low temperatures, which meant it was the right price for what I needed."
• "Good end of season discount applied."
• "Price was reasonable. Wear is incredibly comfortable, running experience is great ( LA SPORTIVA MOUNTAIN RUNNING SHOES)"
• "You can find almost everything at reasonable prices and high quality!!"
• "Prices are well placed for the competition."

Cons:

• "I bought two duffel bags here on Saturday, but when I went home I saw that they cost 95-97£ online, rather than the 150£ per item I spent at Ellis."
• "And £65 more expensive than online. A fine example of a retail company making itself irrelevant."
• "When I got home I found out they were the previous years model and were sold to me for more than I could have got the current years model for from pretty much anywhere online."
• "Of course they charge a bit more than if you would go online and find your product."
• "They have 2 stars because the equipment they sell is good, its just the customer service that a physical shop provides over a online store was not there."
• "So my suggestion to you all is - go there, check it out, choose your item - and then Google the price and order it online - you avoid the hassle of carrying your bags home too."
• "I’ve just spent >£400 elsewhere."